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Skills

  • Development of community education programs
  • Regulatory compliance
  • Grant writing and management
  • Equitable program access strategies
  • Project organization
  • Communications
  • Client Engagement and Retention Strategies
  • Business operations
  • Grant Compliance and Reporting
  • Conflict resolution and mediation strategies

Work Experiences

  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Benefited over 8 families.
  • Coordinated services for family reunification.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the child welfare department.
  • Built strategic relationships with local schools.
  • Coordinated outreach efforts that led to a 70% increase in family participation at community events over a 2018 period.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported ServiceNow to several months customer locations.

Summaries

  • Dedicated coordinator with a proven history.
  • Accomplished community leader adept at fostering relationships with businesses and service providers to benefit resource fairs that helped over 9 families manage key life challenges.
  • Authored evidence-based quarterly reports for stakeholders.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent Family Resource Center Coordinator with a strong emphasis on domestic violence prevention and education.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in meeting budgetary goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished community leader.

Accomplishments

  • Created a conflict mediation model that improved family dynamics in 14 of households, reducing escalations by 63%.
  • Implemented improvements in the crisis intervention protocol, reducing response time by 27% and increasing client satisfaction.
  • Strengthened relationships with key stakeholders, resulting in a 69% increase in client referrals from partner agencies.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to system.
  • Coordinated with local healthcare providers to offer free health screenings to underserved families, benefiting over 15 participants.
  • Developed an on-boarding curriculum used to train new family resource coordinators, reducing training time by 53%.
  • Trained a multidisciplinary team on new conflict resolution techniques, resulting in a 74% decrease in client disputes.
  • Devised a community engagement plan that resulted in a 82% increase in volunteer participation for family support programs.
  • Designed and launched a referral program that increased family access to housing support services by 17%.

Affiliations

  • Rotary International
  • American Public Health Association (APHA)
  • Council on Accreditation (COA) for Human Services
  • Community Action Partnership (CAP)
  • Society for Social Work and Research (SSWR)
  • National Association of Social Workers
  • American Academy of Social Work and Social Welfare (AASWSW)
  • American Association of Family and Consumer Sciences (AAFCS)
  • Alliance for Strong Families and Communities
  • International Association of Administrative Professionals

Certifications

  • Certified Nonprofit Professional (CNP) - The Nonprofit Leadership Alliance
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Case Management Certification (CMC) initiative
  • Advanced Cultural Competency Certification - standard
  • Trauma-Informed Care Certification - Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Parent Educator (CPE) - method
  • Social Services Designee Certificate - North Carolina
  • CompTIA Security+
  • Certified Public Accountant

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