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Skills

  • Problem resolution
  • Custom Fiber Optic Solutions
  • Configuring equipment
  • Cross-team collaboration
  • Customer service
  • Device Installation
  • MS Office
  • Installation time management
  • Client Satisfaction Improvement Strategies
  • Safety practices

Work Experiences

  • Achieved 67% reduction in installation errors.
  • Achieved savings of $2 in infrastructure costs.
  • Authored detailed technical documentation for fiber installation processes, improving internal training materials and reducing onboarding time by 53%.
  • Collaborated with cross-functional teams to deliver custom fiber optic solutions for 16 clients in Raleigh, ensuring 61% tailored customer experiences.
  • Achieved a 84% install success rate.
  • Boosted productivity by 71%.
  • Assisted in the installation of fiber optic cables for Portland standard project, successfully delivering ahead of 2016 deadline.
  • Conducted fiber optic testing.
  • Contributed to a project that expanded a city’s fiber network coverage by 30%, utilizing micro-trenching and other innovative techniques.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Certified Advanced Fiber Technician with 7 years of hands-on experience reducing chronic outages by 15% and providing 24/7 support for fiber repairs, improving response times and client retention.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of strategic planning and process improvement as well as risk assessment training.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Advanced Fiber Technician skilled in emergency repairs.
  • Achieved a 47% improvement in overall network response times through efficient troubleshooting and proactive fiber outage repairs in high-demand areas.
  • Balanced technical accuracy and cost-efficiency.
  • Collaborated with clients to deliver tailored experiences.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Completed 12 installations ahead of schedule.

Accomplishments

  • Supervised the installation of fiber optics for transport services, resulting in network speeds improving by 84% across stakeholder engagement.
  • Collaborated with cross-functional teams to implement fiber network expansions across 5 locations, resulting in a 16% increase in coverage.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assessed and optimized fiber network layouts, reducing the number of maintenance calls by 72% over a the past year period.
  • Developed fiber optic cable tracking systems, enabling a 37% reduction in misplaced cable errors and improving project efficiency.
  • Achieved CPA to enhance technical expertise in fiber optics, leading to a 16% increase in personal team productivity.
  • Optimized fiber routes for standard, resulting in reduced cable use by 38% and yielding savings of $9.
  • Trained and supervised 4 field technicians on fiber optic procedures, resulting in an error reduction of 60% in installations.
  • Devised a proactive cable maintenance program that resulted in a 22% reduction in unplanned outages across the service area.
  • Recommended and executed fiber distribution upgrades, delivering a projected $13 cost savings on infrastructure improvements.

Affiliations

  • Telecom Infra Project (TIP)
  • Institute of Electrical and Electronics Engineers (IEEE) - Communications Society
  • Wi-Fi Alliance
  • American Medical Informatics Association
  • The Fiber Optics Association (FOA)
  • Telecommunications Industry Association (TIA)
  • Society for Information Display (SID)
  • Rotary International
  • National Association of Social Workers
  • International Brotherhood of Electrical Workers (IBEW)

Certifications

  • Certified Telecommunications Project Manager (CTPM) – Meridian
  • First Aid/CPR Certified
  • Certified Fiber Optic Technician (CFOT) - Vantage
  • Certified Telecommunications Network Specialist (CTNS) - Ironclad Systems
  • Certified Electronic Technician Fiber Optics (CETF) – Vantage
  • Fiber Optics Infrastructure Specialist (FOIS) – Brightline
  • Master Fiber Optics Technician Certification – Meridian
  • Telecommunications Technology Certification – Northwind
  • Certified Structured Cabling Specialist (CSCS) – Meridian
  • OSP Construction Safety Certification – Ironclad Systems

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