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Skills

  • Staff training/development
  • Budgets
  • Team management
  • Employee scheduling
  • Business operations
  • Project development
  • Budget management for change programs
  • Supervision
  • Regulatory compliance
  • Conflict resolution

Work Experiences

  • Implemented the program program and employed budget management to ensure that guests have a memorable, consistent, and positive experience.
  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.
  • Oversaw the efficiency of process improvement and team leadership on category shift, supervising 5 employees.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.
  • Meticulously reported issues to higher management, which resulted in procedure.
  • Worked with assistant managers to open and close the method office, as well as handle large transactions and inventory management.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Achieved 48% within 6 months.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Senior Change Manager who is forward-thinking and knows a lot about team leadership.
  • With 11 years of experience planning, leading, and improving performance reporting functions, I am an enthusiastic leader.
  • Develop strategic business partnerships and relationships.
  • In developing policies, managing system activities, and taking coordinated, be strategic.
  • Dedicated to providing excellent procedure services and efficient conflict resolution.
  • 11 years of strategic Senior Change Manager experience leading and overseeing initiative and metric business activities.
  • Achieved 17% adoption across 7 users.
  • Expert in process industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.

Accomplishments

  • Reduced post-change employee turnover by 46% within 6 months through targeted change leadership efforts and transparent communication processes.
  • Saved Summit Group an estimated initiative 4 by identifying and resolving latent issues during post-change evaluations.
  • Introduced a robust risk management strategy for change initiatives, reducing the likelihood of project delays by 65% and contributing to a smoother rollout.
  • Reduced employee resistance to change by implementing a structured change-readiness assessment, leading to a 43% improvement in adoption rates.
  • Implemented automated change monitoring tools, improving real-time visibility on project status and decreasing troubleshooting response time by 51%.
  • Resolved product issue through consumer testing.
  • Supported the development of new change frameworks in collaboration with HubSpot teams, cutting project delivery time by 36%.
  • Improved post-implementation success rates by creating clear feedback and action plans that led to 77% faster adjustments and higher adoption rates post-changes.
  • Developed a business case for updated change management methodologies, securing system4 in additional funding for large-scale projects.
  • Created stakeholder engagement frameworks, ensuring continuous feedback loops, which improved decision-making speed and increased alignment by 23% across 12 departments.

Affiliations

  • Lean Change Management Practitioners Forum
  • Association for Supply Chain Management (APICS)
  • Global Digital Leaders Network
  • Organizational Development Network (OD Network)
  • Women in Change Management Network
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Lean Six Sigma Professionals Network
  • International Consortium for Organizational Resilience – Certified Member

Certifications

  • Change Management Master Track from procedure
  • Organizational Transformation Program (OT Program) Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • PRINCE2 Practitioner Certification
  • Certified Public Accountant (CPA)
  • IC Agile Certified Professional in Business Agility Foundations (ICP-BAF)
  • Management of Change (MoC) Practitioner Certification
  • Certified Professional in Management (CPM)

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