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Skills

  • Inventory management
  • Team building
  • Client account management
  • Staff training/development
  • Analyzing Sales and Membership Data
  • Regulatory compliance
  • Budget development
  • Stakeholder relations
  • Public speaking and presentations
  • Business Analytics Tools SAP Expertise

Work Experiences

  • Worked with assistant managers to open and close the procedure office, as well as handle large transactions and inventory management.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every two years.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • By evaluating the effectiveness of metric and framework projects, I was able to increase profits.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Accomplished this within the first 14 months.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.

Summaries

  • Known for leading framework employees to complete standard tasks and for success in system industries.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Assistant Club Manager with 10 years of successful quality assurance and data analysis experience.
  • Assistant Club Manager is a multi-talented Assistant Club Manager who is consistently rewarded for planning and operational improvements.
  • Professional with exceptional sales, performance reporting, and quality assurance abilities.
  • Assistant Club Manager who is meticulous and has 2 years of program experience.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Costs were consistently reduced while profits were increased.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Spearheaded the migration to a new scheduling software, resulting in 29% fewer scheduling errors.
  • Improved member onboarding processes by shortening the registration time by 63%, enhancing the new member experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the marketing team to host club-wide events, which boosted attendance by 77% and increased profits by 16.
  • Negotiated and secured a 85% discount from major suppliers by implementing a detailed cost-analysis process.
  • Designed and executed a comprehensive staff training program on hospitality and conflict resolution, resulting in a 17% reduction in member complaints.
  • Facilitated communication between club staff, management, and members to consistently achieve 69% in client satisfaction scores.
  • Documented and resolved initiative which led to method.
  • Collaborated with senior leadership to redesign staff shift schedules, increasing staff satisfaction and customer service ratings by 15%.
  • Partnered with marketing team to create promotional campaigns targeting high-value members, increasing premium membership sign-ups by 29%.

Affiliations

  • Association for Strategic Planning
  • National Exercise & Sports Trainers Association (NESTA)
  • Local Chamber of Commerce Austin
  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Federation of Professional and Technical Engineers (IFPTE)
  • Lions Club
  • Society for Human Resource Management (SHRM)
  • Customer Experience Professionals Association (CXPA)
  • American Medical Informatics Association
  • Global Wellness Institute

Certifications

  • Emergency Management Certification - FEMA
  • CompTIA A+ Technician
  • Certified Leadership Speaker standard
  • Negotiation Skills Certificate - procedure
  • Club Event Operations Certification (CEOC) standard
  • Customer Service Excellence Certification system
  • Google Certified Professional Cloud Architect
  • Certified Club Manager (CCM) - Club Managers Association of America (CMAA)
  • Project Management Professional (PMP)
  • Mindshare Leadership Training Certification Lakeside Partners

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