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Skills

  • Basic math
  • Table setting
  • Order delivery practices
  • Adaptability in dynamic bar environments
  • Event planning and promotion
  • Menu memorization
  • Coaching and mentoring new staff
  • Point of sale knowledge
  • Collaboration with management on specials
  • Bartending

Work Experiences

  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Implemented new drink policies that resulted in a 17% reduction in over-pouring.
  • Used the Harbor & Co. POS system to complete the payment transaction and obtain the customer's signature.
  • Cleaned the table and chairs, as well as the plates and utensils, and made new place settings.
  • Showed enthusiasm and promoted standard service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Greeted customers in the bar area of a busy, fast-paced restaurant with energy and enthusiasm.

Summaries

  • Bar Waitress is a multi-talented Bar Waitress who is consistently rewarded for planning and operational improvements.
  • Experienced Bar Waitress with process restaurant environments.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Explaining flavor, procedure, and method aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Clear understanding of strategic planning and client relations as well as strategic planning training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created and initiated special events that attracted 5 additional customers per week, leading to a revenue increase of $13 per month.
  • Executed large-scale event setups for parties of 14 guests, ensuring seamless service and customer satisfaction.
  • Regularly went above and beyond in assisting bus staff and kitchen leads, ensuring the restaurant remained in top condition during peak service times.
  • Worked as part of a collaborative team to plan and execute special theme nights, resulting in 14-person attendance increases.
  • Developed rapport with regular customers, leading to improved customer loyalty and a 19% increase in repeat visits.
  • Provided expert guidance on premium wine and spirit choices, leading to high-ticket sales and increased tips.
  • Utilized upselling techniques to boost average sales per customer by 7% while maintaining a high standard of service.
  • Consistently met or exceeded shift sales targets, contributing to team revenue growth of 72% throughout 2017.
  • Effectively prioritized orders during large events, ensuring prompt service and contributing to a 75% improvement in overall table turnover.

Affiliations

  • National Hospitality Association
  • Professional Women in Hospitality
  • Freemason
  • National Association of Social Workers
  • Culinary Arts and Restaurant Management Society
  • Association for Supply Chain Management (APICS)
  • American Culinary Federation (ACF)
  • Mixology Certification from Lakeside Partners
  • Professional Bartenders School Alumni Association
  • American Marketing Association

Certifications

  • Level 1 Wine & Spirits Education Trust (WSET) Certification
  • TIPS (Training for Intervention Procedures) Certification
  • Project Management Professional (PMP)
  • Certificate in Inventory Management for Hospitality
  • ServSafe Food Handler Certification
  • Beverage Alcohol Sellers and Servers Education and Training (BASSET) Certification
  • Certified Guest Service Professional (CGSP)
  • HACCP Certification (Hazard Analysis and Critical Control Points)
  • Advanced Barista Certification from metric
  • Certified Professional in Hospitality (CPH) from Beacon Labs

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