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Skills

  • Business operations
  • Budgets
  • Multilingual communication skills
  • Behavioral documentation
  • Crisis intervention
  • Customer service
  • Trauma-informed care
  • Emergency management
  • Project organization
  • First Aid/CPR

Work Experiences

  • Assisted with meal preparation.
  • Carried out health and safety inspections, maintaining compliance with metric and achieving zero violations in 2018.
  • Carried out health and safety inspections.
  • Advocated for residents’ rights.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 43% adherence rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 81% improvement in overall satisfaction.
  • Benefitted 18 residents.
  • Worked with clients to help them make better life choices and get the most out of programs.

Summaries

  • Bridged gaps between residents and local healthcare services.
  • Achieved 55% improvement in onboarding outcomes.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 37% fewer record-keeping errors.
  • Collaborative Residential Worker with a strong history of contributing to multidisciplinary teams, implementing solutions that improved care outcomes for 12 residents.
  • Accomplished in managing emergency situations, including system, ensuring positive outcomes through timely interventions and consistent adherence to safety protocols.
  • Residential Worker is a caring and skilled Residential Worker who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 81% improvement in emotional well-being.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully deescalated method emergency situations, ensuring the safety and wellbeing of all residents.
  • Managed daily supervision of 10 residents, ensuring compliance with agency policies and contributing to a 63% improvement in resident conduct.
  • Organized transportation for 11 resident medical appointments and community activities, with a 33% on-schedule success rate.
  • Improved meal planning and nutritional standards, contributing to a 50% reduction in health-related complaints within the residence.
  • Resolved product issue through consumer testing.
  • Introduced a new activity calendar that improved resident involvement by 70% over one year, boosting overall morale and community spirit.
  • Directed intervention procedures during resident crises, leading to zero incidents of injury or escalation since implementation over 18 months.
  • Facilitated 6 group therapy sessions focused on mental health support, resulting in a 73% improvement in client-reported emotional well-being.
  • Achieved a 66% success rate in helping residents meet their individual goals through comprehensive support and guidance across several months.

Affiliations

  • American Case Management Association (ACMA)
  • Society of Human Resources Management (SHRM) – Residential Support Chapter
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Association of Community Living Support Professionals
  • National Council on Independent Living (NCIL)
  • American Association of People Supporting Employment First (APSE)
  • Person-Centered Care Association (PCCA)
  • International Association of Administrative Professionals
  • American Society of Safety Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Child and Youth Care Professional (CCYP) by the National Organization of Child Care Worker Association
  • First Aid and CPR Certification from the American Red Cross
  • Certified Residential Care Worker (CRCW) by the National Association of Social Workers
  • Positive Behavioral Interventions and Supports (PBIS) Certification
  • Health and Human Services Paraprofessional Certification
  • De-escalation Techniques Certification by Summit Group
  • Basic Counseling Skills Certification from Meridian
  • Cisco Certified Network Associate (CCNA)

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