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Skills

  • Organization
  • Sales performance improvement
  • Team management
  • Product upselling strategies
  • Strong client relationship management
  • Vendor negotiation
  • Standard equipment
  • Customer Consultation and Needs Assessment
  • Quick learner for new flooring technologies
  • Inventory management

Work Experiences

  • Helped customers by answering their questions and completing their requests.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Advised customers on eco-friendly flooring options, leading to a $28,000% growth in environmentally sustainable product sales.
  • Increased sales by 5% by providing purchase advice and promoting additional products.
  • Achieved 33% revenue growth.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Folded and arranged system merchandise in attractive displays to increase sales.
  • Compared to baseline.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved a 24% reduction in worksite accidents.

Summaries

  • Adept at managing 7 client accounts.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Clear understanding of quality assurance and client relations as well as team leadership training.
  • Consistently delivered ahead of schedule.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Accomplished team leader with expertise in training staff, reducing installation errors by 39% and enhancing overall workplace safety.
  • Boosted luxury product sales by $9.
  • Professional in retail sales with experience in product placement and merchandising.
  • Client-driven Floor Specialist delivering customized flooring solutions to meet unique client needs, boosting luxury product sales by $10.
  • Sells program and system products while keeping up with changing industry trends and customer preferences.

Accomplishments

  • Actively contributed to team strategy sessions regarding inventory management and space optimization, resulting in 35% less product overstock and wastage.
  • Introduced premium product lines that resulted in a 48% increase in luxury vinyl tile sales within three years, contributing to overall revenue growth.
  • Decreased floor product installation time by 80% through effective project management and advanced installation training protocols.
  • Regularly communicated with clients, contractors, and suppliers to manage expectations and ensure projects were delivered on time per client specs.
  • Focused on sustainable materials during project planning, contributing to reduced environmental impact and improved client satisfaction.
  • Collaborated with contractors to develop custom flooring plans, driving a 23% increase in customer satisfaction and growing high-end flooring sales by $16.
  • Managed up to 10 large-scale commercial and residential flooring projects simultaneously, consistently meeting deadlines and maintaining quality standards.
  • Reduced flooring installation time in Raleigh by 5% through efficient resource allocation and improved project oversight.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated supply chain efforts with process to manage inventory, reducing product delivery times by 5% and installation backlogs by 24%.

Affiliations

  • American Society of Safety Professionals
  • National Wood Flooring Association (NWFA)
  • National Institute of Certified Floorcovering Inspectors (NICFI)
  • American Marketing Association
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • National Association of the Remodeling Industry (NARI)
  • Association for Computing Machinery
  • International Surface Fabricators Association (ISFA)

Certifications

  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified Flooring Estimator by Flooring Contractors Association
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Installation Manager (CIM) by the Flooring Contractors Association
  • Radiant Heat Installation Certified by Warm Floors Certification Program
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified In-Home Measurement Professional by Flooring Association (CIMP)

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