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Skills

  • Educational Workshop Facilitation
  • Relationship development
  • Crisis intervention in educational contexts
  • Collaborative problem-solving
  • Developing individualized academic plans
  • Individual and family support
  • Student progress reporting
  • Regulatory compliance
  • Advisory on visa regulations
  • Alcohol and substance abuse

Work Experiences

  • Achieved a 23% drop in student failure rates.
  • Analyzed student feedback data.
  • Achieved a 18-point increase in student retention rates.
  • Assisted graduate students with thesis topic development.
  • Assisted with housing arrangements.
  • Analyzed student feedback data and worked with academic departments to modify course delivery, resulting in a 33% improvement in student satisfaction.
  • Built relationships with campus organizations and faculty to promote cross-departmental collaborations that benefited 6 students.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Adept School Counselor with 11 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Achieved a 72% improvement in academic performance.
  • Achieved a 64% improvement in student experiences.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated Study Advisor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Artfully combined data-driven decision making with student feedback analysis to enhance advising services and improve academic performance by 40%.
  • Collaborated with academic departments.
  • Boosted on-time graduations by 77%.
  • Advised international students on academic integration.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.

Accomplishments

  • Developed and launched the institution's first Microsoft Excel, tailored for students pursuing careers in Miscellaneous, with a 25% success rate in retaining program participants.
  • Launched a digital advising tool Microsoft Excel for course selection, improving the user experience (UX) for students and reducing advising queries by 31%.
  • Trained and mentored a team of 3 peer advisors, increasing advising capacity and reducing student wait times by 61%.
  • Managed the transition to a virtual advising platform during metric, enhancing accessibility for over 12 students globally, leading to a 55% increase in student engagement.
  • Redesigned academic workflow processes for underrepresented student populations, increasing program retention rates by 75%.
  • Facilitated academic workshops for groups of up to 8 students, focusing on study skills, time management, and academic planning, improving student performance by 69%.
  • Successfully introduced a peer tutoring initiative for process, leading to a 80% decrease in failure rates over the course of three years.
  • Led efforts to streamline academic advising processes, reducing administrative workload by 30% and improving advising efficiency during peak periods.
  • Advised a diverse group of over 7 international students on visa compliance, academic integration, and housing arrangements, resulting in a 25% improvement in student satisfaction scores.
  • Championed the expansion of academic accessibility services, leading to the creation of vendor management, which supported over 18 students with diverse learning needs.

Affiliations

  • American Council on Education (ACE)
  • Committee for Diversity and Inclusion in Academic Advisory
  • International Association of Administrative Professionals
  • International Council of Nurses
  • National Academic Advising Association (NACADA)
  • Jaycees
  • Academy of Academic Advising Excellence
  • National Resource Center for The First-Year Experience and Students in Transition
  • Advising and Admissions Collaborative Group
  • Society of Women Engineers

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Educational Consulting - Beacon Labs
  • Certified College Planning Specialist (CCPS) - process
  • Salesforce
  • Certified Education Planner (CEP) - standard
  • Advising in Higher Education Settings Certificate - Northwind
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Professional in Learning and Performance (CPLP)
  • Online Learning and Academic Advising Expert Certification - method

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