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Skills

  • Conflict mediation
  • Regulatory compliance
  • Preventive maintenance scheduling
  • Hosting and managing customer events
  • Multilingual support for diverse clientele
  • Equipment troubleshooting
  • Supervision
  • Loss prevention strategies
  • Project organization
  • Category equipment

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved savings over the past year.
  • Achieved 31% fewer malfunctions.
  • Assisted in organizing initiative which led to a 15% increase in customer engagement and repeat visits.
  • Awarded Employee of the Year.
  • Balanced a high-volume cash drawer with more than $10 on hand daily while maintaining 44% reconciliation accuracy.
  • Addressed guest complaints on gaming functionality.
  • Applied knowledge to ensure compliance.
  • Addressed and resolved guest complaints on gaming functionality, resulting in a 56% increase in retention rates.
  • Achieved results over the past year.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Manufacturing and Production industry's success.
  • Consistently achieved 22% cash drawer accuracy.
  • Collaborated with senior leadership to create an optimized display layout for gaming machines, resulting in a 36% boost to player engagement and bar revenue.
  • Consistently maintained 49% uptime across all machines.
  • Graceful procedure professional with project management and stakeholder engagement expertise.
  • Coordinated upselling efforts.
  • Clear understanding of client relations and project management as well as vendor management training.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Continuously updated knowledge on industry best practices and local regulations, maintaining strict compliance to ensure a safe and lawful gaming environment.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Exceeded daily sales targets by 58%, contributing to overall revenue growth and enhanced customer experience.
  • Collaborated with the security team to successfully resolve 18 instances of unauthorized access and gaming machine tampering, ensuring compliance with safety protocols.
  • Tracked and reported machine performance metrics, helping management improve gaming floor logistics and customer engagement by 28%.
  • Utilized system to process high-volume transactions during peak hours, handling over 9 customers per day and keeping wait times below 17 minutes.
  • Delivered exceptional customer service to a diverse clientele, resulting in a 45% increase in repeat visits and an overall positive feedback boost.
  • Identified key patterns in machine usage, allowing management to adjust game placement and improve revenue generation by 64%.
  • Reduced unscheduled maintenance downtime by coordinating machine servicing that utilized vendor-specific diagnostic tools to improve efficiency.
  • Led the floor team in meeting monthly sales goals, regularly exceeding targets by 39% due to effective promotion of gaming offerings.
  • Documented and resolved standard which led to framework.
  • Awarded 'Employee of the Month' for handling multiple issues with minimal supervision and keeping gaming area operational with a 51% uptime rate.

Affiliations

  • Entertainment and Amusement Trade Organization Columbus
  • Organization for the Advancement of Gaming Industry Standards
  • International Casino Dealers Academy
  • American Gaming Association
  • Lions Club
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • National Association of Amusement Machine Operators
  • Local Chamber of Commerce for Hospitality and Tourism Austin
  • Certified Professional Food Manager Program

Certifications

  • First Aid/CPR Certified
  • Anti-Money Laundering Awareness Certificate - Lakeside Partners
  • Gaming Machine Attendant Induction Program - 2022
  • Data Privacy in Gaming and Hospitality Certification - Meridian
  • Salesforce
  • Gaming Regulatory Compliance Training - Austin
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certification, standard, 2020
  • Team Leadership in Hospitality Certification (Harbor & Co., 2018)
  • CompTIA A+ Technician

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