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Skills

  • Performance improvement plans (PIP)
  • Accreditation coordination
  • Patient education and counseling
  • Occupancy strategies
  • Therapy programs
  • Seasoned in medical clinical procedures
  • End-of-life care programming
  • Healthcare staff recruitment and onboarding
  • Profit improvements
  • Digital documentation systems management (Workday)

Work Experiences

  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Achieved 20% of feedback acted upon.
  • Contributed to a 23% reduction in risk.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $12 operating budget.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved a 73% efficiency improvement.
  • Achieved transition with no major incidents.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Advocated for and facilitated continuing education opportunities, leading to the successful certification of 15 staff members in specialized care programs.

Summaries

  • Achieved 68% reduction in labor costs.
  • Achieved zero violations in 2018.
  • Achieved a 19% reduction in health incidents.
  • Achieved a 68% improvement in overall satisfaction rates.
  • Achieved consistent performance in safety audits.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved zero compliance issues in 2017.
  • Accomplished senior care manager with a proven ability to optimize staffing schedules, cutting labor costs by 84% without compromising resident care quality or teamwork within the facility.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Team leadership and stakeholder engagement experts.

Accomplishments

  • Created and maintained an emergency preparedness plan that was cited as a best practice during CPA audits.
  • Implemented new elder engagement technology that increased overall engagement in recreational activities by 62%.
  • Executed a comprehensive infection control program that lowered facility-acquired infection rates by 59% in two years.
  • Successfully advocated for increased funding opportunities, adding 34% more resources for specialized resident care programs.
  • Ensured compliance with local, state, and federal healthcare regulations, passing all inspections with initiative within two years.
  • Led an outreach initiative to grow facility referrals by 71%, leading to an increase in qualified resident admissions over three years.
  • Trained 15 new hires on elder care best practices, achieving a 59% improvement in employee onboarding satisfaction.
  • Led annual budget planning and monitoring, reducing expenditures by 46% without compromising resident care quality.
  • Redesigned the resident activities program for greater inclusivity, leading to a 69% increase in participant satisfaction.
  • Facilitated continuing education opportunities for 6 staff members, enhancing skills and maintaining Six Sigma compliance.

Affiliations

  • Jaycees
  • Alzheimer's Association Professional Member 2020-Present
  • Healthcare Financial Management Association (HFMA) 2020-Present
  • Foster Grandparent Program Advisory Board Member 2019
  • Senior Living 100 Leadership Summit Attendee 2018
  • American Medical Informatics Association
  • Licensed Assisted Living Administrator (LALA) 2016
  • Project Management Institute
  • National Council on Aging (NCOA) - 2022-Present
  • Association for Computing Machinery

Certifications

  • Basic Life Support (BLS) Certification – American Heart Association
  • First Aid and CPR Certification (American Red Cross or American Heart Association)
  • Certified Director of Assisted Living (CDAL) method
  • CompTIA Security+
  • Eden Alternative Associate Certification – The Eden Alternative
  • Elder Care Specialist Certification – Institute of Caregiver Education
  • Certified Aging Services Professional (CASP) - LeadingAge
  • National Assisted Living Manager Certification – Assisted Living Federation of America (ALFA)
  • Certified Public Accountant
  • Certified Healthcare Emergency Professional (CHEP) – International Board for Certification of Safety Managers

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