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Skills

  • Monitoring field personnel
  • Operational improvement
  • Team management
  • Risk mitigation planning
  • Contingency planning for breakdowns
  • Communications
  • First Aid/CPR
  • Security systems
  • Problem resolution
  • Customer service resolution

Work Experiences

  • Achieved load optimization.
  • Achieved a decrease in driver-related accidents over 6 months.
  • Responded to over 3 daily requests accurately and efficiently.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Compiled and analyzed dispatcher KPIs monthly, offering insights that led to a 53% increase in scheduling efficiency.
  • Collaborated with purchasing and supply chain teams.
  • Boosted customer satisfaction levels by 32%.
  • Communicated effectively with 16 vendors, customers, and drivers to ensure that pick-ups and deliveries were executed in line with service-level agreements.
  • Achieved an Outstanding Service Award for excellence in operational efficiency.
  • Assisted in the creation of standard procedures.

Summaries

  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Expert at coordinating schedules and field personnel to provide prompt customer service.
  • Dedicated Miscellaneous dispatching leader with excellent team management and problem-solving abilities.
  • With the ability to open, delegate, and close tickets quickly and accurately.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strategic thinker with expertise in vendor management.
  • Achieved 59% customer satisfaction.
  • Shipping and emergency policies, delivery requirements, and driver practices are all well-understood.
  • Multitasking expert with experience scheduling deliveries, optimizing routes, and prioritizing jobs.
  • Trucking Dispatcher and team leader with 2 years of experience in category settings.

Accomplishments

  • Analyzed operational data weekly to identify bottlenecks and inefficiencies, leading to a 83% overall reduction in turnaround time.
  • Created and implemented contingency plans for equipment breakdowns, reducing overall downtime during mechanical issues by 38%.
  • Coordinated expedited shipments under tight deadlines, achieving an on-time delivery success rate of 79% during 2019.
  • Adapted dispatch operations to fluctuating market demands, reducing non-scheduled roadside assistance calls by 61%.
  • Worked collaboratively with cross-functional teams to decrease total delivery times by 81% through improved logistics planning.
  • Responded promptly to customer inquiries about shipments, resulting in improved customer satisfaction ratings by 65%.
  • Developed and maintained a real-time GPS tracking system that allowed for dynamic rerouting, reducing fuel costs by 46%.
  • Reduced driver turnover by creating a communication feedback loop, improving retention rates by 16% in 2022.
  • Resolved delivery issues in real-time for 11 of shipments, ensuring customer satisfaction and maintaining delivery accuracy at 35%.
  • Utilized advanced dispatch software, cutting total distance traveled by 34% and reducing associated fuel expenses.

Affiliations

  • Completed Management Certification, Introduction to program Deployment and Adaptation 2018
  • Participant, Annual FMCSA (Federal Motor Carrier Safety Administration) Compliance Workshop Raleigh 2020
  • Member, National Private Truck Council (NPTC) 2019 – Present
  • Certification, Certified Transportation Dispatcher 2022, American Trucking Association
  • Certification, Forklift Certification and Safety Training for Dispatchers 2020
  • Completed Training Program, DOT Regulatory Compliance for Dispatchers 2021
  • Member, Professional Women in Logistics (PLW) 2023 – Present
  • Certification, Certified Supply Chain Professional (CSCP) Through APICS, 2020
  • Certification, Certified Freight Broker-Dispatcher 2015
  • Participation, Load Optimization Strategies Training, QuickBooks, 2018

Certifications

  • Certified Transportation Professional (CTP) by National Private Truck Council (NPTC)
  • International Transportation and Logistics Certification from process
  • Certified Fleet Dispatcher Professional (CFDP) from framework
  • Certified Customs Specialist (CCS) from National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Transportation Dispatch Operations Certification by procedure
  • First Aid/CPR
  • OSHA 10-Hour General Industry (Logistics Safety) Certification
  • Certified Safety Professional (CSP) by method
  • Association for Project Management (APM)
  • Certified Freight Coordinator (CFC) endorsed by Beacon Labs

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