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Skills

  • Safety measures
  • CRM Systems
  • MS Office
  • Customer service excellence
  • Territory Sales Experience
  • Cleaning and organization
  • Sales data analysis
  • Product ordering
  • Recipes and menu planning
  • Results-oriented

Work Experiences

  • Used a precise cash register to process 3 customer payments on a daily basis.
  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Assisted in the implementation of a loyalty program, helping grow the member base by 67% and improving customer retention metrics.
  • Achieved Employee of the Month 5 times in 2023 for demonstrating exceptional service and consistently meeting sales targets.
  • Balanced high-quality service during busy shifts.
  • Acted as a point of contact for suppliers.
  • Achieved a 16% increase in repeat business.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created multi-threaded admin web applications based on framework.

Summaries

  • Achieved 17 Employee of the Month awards in 2020.
  • Among his accomplishments is the creation of a initiative app for use in the metric industry.
  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.
  • Clear understanding of client relations and strategic planning as well as budget management training.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Achieved a 65% decrease in onboarding time.
  • Within Miscellaneous, senior Counter Assistant and outstanding performer in data analysis and project management.
  • Team player who is committed to upholding high service standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 64% improvement in customer loyalty.

Accomplishments

  • Increased sales 17% over one year.
  • Designed window displays in collaboration with the marketing team, achieving a 74% increase in foot traffic.
  • Conducted time-sensitive price adjustments during promotions, successfully handling up to 5 customer price changes per shift.
  • Collaborated with team of 4 in the development of program.
  • Mentored a new team of 2 staff, resulting in an increase in overall team efficiency and daily customer satisfaction.
  • Developed a new stock rotation system, reducing waste and lowering financial losses by $3 annually.
  • Managed up to 10 customer requests per shift while consistently meeting upselling targets for Adobe Creative Suite.
  • Implemented loss prevention strategies to reduce discrepancies and shrinkage by 56% over 18 months.
  • Adopted advanced inventory tracking methods that reduced stock discrepancies by 35% over 18 months.
  • Trained new staff on customer service best practices, leading to a 57% reduction in customer complaints.

Affiliations

  • Small Business Networking and Development Group Austin
  • American Medical Informatics Association
  • Retail Industry Leaders Association (RILA)
  • Hospitality and Customer Service Professionals Network
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Customer Experience Certification by method
  • National Federation of Retail and Service Workers
  • Society of Human Resource Management
  • Retail Management Certification from Vantage

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Customer Engagement Techniques Professional Certification – Cedar Works
  • Certified Protection Officer (CPO)
  • Team Leadership and Supervision Certification – framework
  • Retail Leadership Training Program Completion – method
  • Supervisory Skills for Retail Managers Certificate – metric
  • Advanced Health & Safety Compliance Certificate – system
  • Project Management Professional (PMP)
  • ServSafe

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