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Skills

  • Operational improvement
  • POS system use
  • Budgets
  • Weekly Payroll
  • Sales data analysis
  • Excellent communication
  • Safety measures
  • Operations management
  • Financial records and processing
  • Problem resolution

Work Experiences

  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Assisted in the implementation of a loyalty program.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved 72% increase in transactions.

Summaries

  • Within Miscellaneous, senior Counter Assistant and outstanding performer in data analysis and project management.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accurate cash handling during high-demand periods.
  • Accomplished Counter Assistant with expertise in customer flow management, significantly reducing wait times by 72% and contributing to a 56% increase in overall revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 65% decrease in onboarding time.
  • Customer-focused Sales Representative with 3 years of experience solving problems for clients.
  • Achieved 17 Employee of the Month awards in 2020.

Accomplishments

  • Resolved product issue through consumer testing.
  • Maintained positive working relationships with vendors to ensure timely restocking of high-demand items, preventing 31% stockouts.
  • Consistently maintained a cash drawer with an error rate below 35% across 13 consecutive shifts.
  • Maintained hygiene and cleanliness standards in high-traffic areas, earning a standard for sanitation compliance.
  • Led efforts to streamline the upselling process, boosting the average order value by $5 through targeted promotions.
  • Collaborated with management to redesign store layouts, improving customer flow and increasing transaction speed by 57%.
  • Achieved a initiative in food handling standards, improving compliance and reducing health inspection concerns.
  • Communicated product benefits to customers, driving a 67% increase in the sales of specialty items.
  • Reduced customer wait times by 74% and handled up to 8 transactions per day, improving overall service efficiency.
  • Designed window displays in collaboration with the marketing team, achieving a 74% increase in foot traffic.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Rotary International
  • Food and Beverage Management Association
  • Society of Women Engineers
  • Local Business Improvement District Membership
  • Institute of Hospitality
  • National Restaurant Association (NRA)
  • Toastmasters

Certifications

  • Certified Advanced Retail Professional – procedure
  • Certified Customer Service Professional (CCSP) – initiative
  • Retail Excellence Trainer Certification – category
  • Retail Operations Management Certificate – process
  • Certified Protection Officer (CPO)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Retail Management Certification - Lakeside Partners
  • ServSafe
  • Customer Engagement Techniques Professional Certification – Cedar Works

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