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Skills

  • Interpreting physician orders
  • Data entry
  • First Aid/CPR
  • Medical billing and coding knowledge
  • Medical insurance
  • Insurance provider negotiation
  • Insurance verifying
  • Data-Driven Process Improvement
  • Budgets
  • Customer service

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Built strong rapport with patients and healthcare staff.
  • Achieved greater patient throughput.
  • Was in charge of compiling and reviewing medical records.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Addressed patient transportation issues.
  • Collaborated with the billing department.
  • Analyzed patient advocacy efforts.

Summaries

  • Within Healthcare, senior Patient Advocate Intern and outstanding performer in process improvement and strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved a 52% success rate.
  • Achieved 27% follow-up care compliance.
  • Achieved a 36% rise in patient adherence to treatment protocols.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieves measurable improvements in dispute resolution.
  • Patient Service Representative with extensive knowledge of system.
  • Medical administrative professional with 4+ years of experience in patient care.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a pivotal role in launching a patient advocacy mentorship program which increased patient satisfaction scores by 62%.
  • Tracked and analyzed patient billing inquiries, resolving 3 discrepancies and ensuring compliance with organizational policies.
  • Improved the efficiency of clinic flow by analyzing patient data and reducing intake times, serving 44% more patients weekly.
  • Partnered with community organizations to offer free health screenings to 17 individuals, expanding preventive care reach.
  • Advocated for low-income patients to access necessary medical treatments, resulting in 8 successful cases of financial support grants.
  • Led a project that reduced patient billing errors by 76% by improving internal coordination between medical and billing teams.
  • Worked closely with patients to educate them on financial aid assistance programs, securing additional aid for 17 of patients.
  • Utilized healthcare database management systems to track and resolve patient billing issues with 74% accuracy.
  • Created and distributed culturally sensitive health education materials for multilingual communities, allowing 11 more patients to access care.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society for Participatory Medicine (SPM)
  • Collaborative Family Healthcare Association (CFHA)
  • Society of Human Resource Management
  • National Association of Healthcare Advocacy Consultants (NAHAC)
  • American Medical Writers Association (AMWA) - Health Advocacy Section
  • American Hospital Association (AHA) - Patient Advocacy Group
  • Association for Computing Machinery
  • National Patient Advocate Foundation (NPAF)
  • Patient Advocate Certification Board (PACB)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Managed Care Professional (CMCP)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified in Health Information Technology (CHIT)
  • Certified Patient Financial Services Professional (CPFSP)
  • Certified Case Manager (CCM)
  • Healthcare Advocate Certification from Northwind
  • Certified Clinical Medical Assistant (CCMA)

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