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Skills

  • Patient advocacy
  • Chart pulling
  • Medical dispute resolution
  • Process improvement
  • Organization
  • Empathy in Patient Care
  • Critical thinking in patient care
  • Health plan enrollment
  • Electronic Medical Records (EMR) Management
  • Regulatory compliance

Work Experiences

  • Achieved a 83% improvement in patient adherence to treatment plans.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Assisted 14 patients with applications.
  • Achieved results in two quarters.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Advised on available medical benefits.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 84% improvement in service rating.
  • Analyzed patient advocacy efforts.
  • Contributed to a 4% boost in patient satisfaction.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Achieved 27% follow-up care compliance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at creating client advocacy reports.
  • Addressed service gaps effectively.
  • Achieved results over a 2015 period.
  • Clear understanding of budget management and cross-functional collaboration as well as process improvement training.
  • Achieved a 52% success rate.

Accomplishments

  • Identified areas for improvement in patient experience through data analysis, resulting in a 57% overall increase in patient satisfaction.
  • Partnered with nearby healthcare institutions to cross-refer patients, facilitating care transfer for 7 patients in Denver.
  • Streamlined patient follow-up procedures, reducing missed appointments by 21% within 6 months.
  • Collaborated with IT to design a patient communication platform, decreasing response times for patient queries by 73%.
  • Worked on a cross-functional team to achieve Joint Commission certification by ensuring 18% compliance with patient care standards.
  • Collaborated with healthcare providers and administrators to streamline the patient intake process, reducing wait times by 52%.
  • Utilized ServiceNow to maintain and update patient records, resulting in a 60% improvement in data accuracy.
  • Worked closely with case managers to ensure continuity of care, reducing patient hospitalization recidivism by 30%.
  • Led educational initiatives for uninsured patients, securing healthcare access for 2 individuals.
  • Research and compiled a comprehensive guide for healthcare financial aid programs, assisting 7 patients in securing funding.

Affiliations

  • Association for Computing Machinery
  • American College of Healthcare Executives (ACHE) – Patient Safety & Advocacy Focus
  • Healthcare Advocacy and Leadership Organization (HALO)
  • Society for Participatory Medicine (SPM)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Society of Critical Care Medicine (SCCM) - Ethics & Advocacy Committee
  • Association for Supply Chain Management (APICS)
  • Patient Advocate Certification Board (PACB)
  • Project Management Institute

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Healthcare Advocacy and Mediation (CHAM)
  • Certified End-of-Life Specialist (CEOLS)
  • Certified in Health Information Technology (CHIT)
  • Certified Managed Care Professional (CMCP)
  • Certified Healthcare Analytics Professional (CHAP)
  • Certified Healthcare Financial Professional (CHFP)
  • Healthcare Advocate Certification from Northwind
  • Certified Professional in Healthcare Quality (CPHQ)
  • SHRM Certified Professional (SHRM-CP)

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