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Skills

  • Business development and planning
  • Event planning and coordination
  • POS System proficiency
  • Floral market segmentation
  • Customer satisfaction improvement
  • Territory management
  • Dynamic pricing model development
  • Trained in consumer marketing
  • New business development
  • Product promotion through social media

Work Experiences

  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Efficiently resolved all vendor and account issues while exceeding sales quotas by 13%.
  • Increased retail sales volume in my assigned territory by 8% through strategic budgeting and product promotion.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Implemented Tableau to streamline category procedures and metric tasks.

Summaries

  • Floral Sales Planner with 9 years of successful team leadership and process improvement experience.
  • Strict Floral Sales Planner with program supervisory experience of 13 years.
  • Floral Sales Planner is a multi-talented Floral Sales Planner who is consistently rewarded for planning and operational improvements.
  • Successful Sales Manager with 12 years of experience in developing and increasing program sales.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Over a 16-year career, I've built a strong track record as a performance-oriented sales leader.
  • Boosted in-store traffic by 64%.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Boosted click-through rates by 67%.
  • Clear understanding of cross-functional collaboration and process improvement as well as team leadership training.

Accomplishments

  • Increased floral subscription revenue by $17 each quarter through targeted upsell strategies implemented during the seasonal changes.
  • Generated 31% increase in B2B bulk floral orders by creating tailored corporate gift packages and promotional pricing.
  • Introduced an innovative cross-selling strategy that increased accessories sales (vases, cards, etc.) by 69%. This was later adopted across 2 regional stores.
  • Reduced the rate of perishable floral shrinkage by 79% through more accurate forecasting and improved inventory management systems.
  • Documented and resolved initiative which led to process.
  • Collaborated with team of 11 in the development of category.
  • Developed seasonal product lines based on market trend analysis, resulting in over $14 in additional revenue within 6 months.
  • Partnered with external event planners to supply floral arrangements for corporate events, leading to a 85% increase in sales during off-peak seasons.
  • Implemented an automated inventory system to track floral stock levels, reducing waste by 67% while improving product freshness rotations.
  • Redesigned storage protocols for fresh flowers, extending product lifespan by 2 days and reducing spoilage costs by 44%.

Affiliations

  • Global Society for Wedding and Event Planning (GSWEP)
  • International Live Events Association (ILEA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • International Council of Nurses
  • Global Floral Artists Association
  • International Society of Professional Wedding Planners
  • Professional Certification from Floral Design Institute
  • Association of Information Technology Professionals
  • Floral Professional Network

Certifications

  • Professional Floral Designer (PFD) Certification - Brightline
  • Floral Management Certification - Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Floral Sales and Marketing Certification - initiative
  • Certified Customer Experience Professional (CCXP)
  • Certified Pricing Professional (CPP) - Ironclad Systems
  • National Association of Floral Designers Certification
  • Project Management Professional (PMP)
  • Salesforce
  • CompTIA Security+

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