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Skills

  • Team building
  • City and county regulations
  • Contract negotiation
  • MRI accounting software
  • Energy Efficiency Program Implementation
  • MS Office
  • Team management
  • Maintenance knowledge
  • CMS (Content Management System) Expertise
  • Knowledge of building codes

Work Experiences

  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Collaborated with city and local agencies to ensure all properties maintained compliance with relevant health and safety laws.
  • Championed adoption of property management software.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Automated 18% of administrative tasks.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Coordinated property maintenance schedules.

Summaries

  • Property Management Administrator is a multi-talented Property Management Administrator who is consistently rewarded for planning and operational improvements.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Talented business manager with a track record of success in both operations and leadership.
  • Achieved a 56% decrease in late payments.
  • Costs were consistently reduced while profits were increased.
  • Adept at managing building code compliance.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Adept at optimizing property operational efficiency.

Accomplishments

  • Collaborated with legal teams to address zoning compliance issues, ensuring timely resolution and avoiding costly fines.
  • Achieved 100% regulatory compliance for all public facilities through regular review of municipal building codes and zoning laws.
  • Provided personalized customer service for over 10 tenants, ensuring their needs were promptly addressed, leading to an overall satisfaction increase of 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented automated workflow system that reduced manual data entry errors by 67% and cut administrative processing time by 14 hours weekly.
  • Resolved product issue through consumer testing.
  • Integrated a new customer relationship management (CRM) system, ensuring tenant queries were addressed within 5 hours, improving satisfaction ratings by 45%.
  • Managed property onboarding and exit processes, reducing tenant turnover period from 9 days to 17 days.
  • Streamlined electronic billing system for tenants, increasing payment timeliness by 74% through automated reminders.
  • Coordinated with local law enforcement to ensure properties met safety code requirements, contributing to 18% fewer incidents.

Affiliations

  • Certified Leasing Professional (CLP)
  • International Facility Management Association (IFMA)
  • Association for Supply Chain Management (APICS)
  • Certified Real Estate Brokerage Manager (CRB)
  • American Association of Residential Property Managers (AARPM)
  • Rotary International
  • Project Management Institute (PMI)
  • National Apartment Association (NAA)
  • Certified Property Manager (CPM) designation by IREM
  • Real Property Administrator (RPA) via BOMI International

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • California Real Estate Certification by the California Department of Real Estate
  • Certified Public Accountant (CPA)
  • Certified Real Property Administrator (RPA) through the Building Owners and Managers Institute (BOMI)
  • CompTIA Security+
  • Property Management License certified by standard
  • SHRM Certified Professional (SHRM-CP)
  • Apartments Building Manager License from Chicago
  • Certified Green Property Manager (CGPM) from the National Association of Residential Property Managers (NARPM)

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