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Skills

  • CMS (Content Management System) Expertise
  • Team building
  • Leasing and sales
  • Affordable housing programs knowledge
  • Customer service
  • Knowledge of building codes
  • Budget Forecasting & Expense Reduction
  • Staff management
  • Business Development
  • Budgeting

Work Experiences

  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Conducted monthly property inspections and enforced cleaning protocols, keeping properties at peak condition and saving $4 in fines.
  • Collaborated on recruiting and onboarding property staff, scaling a team of 3 employees while maintaining a high-performance culture.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Collaborated with city and local agencies to ensure all properties maintained compliance with relevant health and safety laws.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Adhered to local and state property regulations.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Conducted major leasing audit across 8 properties, discovering critical improvement areas that enhanced compliance by 67%.

Summaries

  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Analyzed occupancy, expenses, and maintenance.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Property Management Administrator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of workflow optimization and stakeholder engagement as well as project management training.
  • Achieved high occupancy rates.
  • Oversee all aspects of framework buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.

Accomplishments

  • Researched and adopted tenant-friendly technology solutions like Workday, which improved tenant access to services and online payments.
  • Minimized delinquency rates by working directly with tenants on payment arrangements, improving collections by $11 annually.
  • Developed tenant feedback mechanisms that improved response to maintenance requests, shortening turnaround by 9 days.
  • Developed and implemented tenant retention programs, boosting occupancy rates by 62% and decreasing vacancy rates.
  • Achieved 100% regulatory compliance for all public facilities through regular review of municipal building codes and zoning laws.
  • Collaborated with legal teams to address zoning compliance issues, ensuring timely resolution and avoiding costly fines.
  • Integrated a new customer relationship management (CRM) system, ensuring tenant queries were addressed within 5 hours, improving satisfaction ratings by 45%.
  • Managed property onboarding and exit processes, reducing tenant turnover period from 9 days to 17 days.
  • Designed and rolled out preventive maintenance schedules resulting in a 48% drop in emergency repair calls.
  • Prepared annual performance reports for property owners, yielding data-driven recommendations that boosted net operating income by $17.

Affiliations

  • Society of Industrial and Office Realtors (SIOR)
  • American Marketing Association
  • Certified Real Estate Brokerage Manager (CRB)
  • Institute of Real Estate Management (IREM)
  • Apartment Maintenance Technician (CAMT) by NAAEI
  • LEED Accredited Professional (LEED AP)
  • Association for Supply Chain Management (APICS)
  • Rental Housing Association of Ohio
  • Rotary International
  • MS in Real Estate or Property Management from initiative

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) through the Project Management Institute (PMI)
  • Emergency Preparedness Certification from method
  • Certified Real Property Administrator (RPA) through the Building Owners and Managers Institute (BOMI)
  • Apartments Building Manager License from Chicago
  • Certified Development, Design and Construction Professional (CDCP) by the International Council of Shopping Centers (ICSC)
  • Certified Public Accountant
  • Certified Commercial Investment Member (CCIM) through the CCIM Institute
  • Certified Property Manager (CPM) through the Institute of Real Estate Management (IREM)

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