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Skills

  • Asana expertise
  • Continuous Quality Improvement Plans
  • Defect tracking and resolution
  • RFI Scanners
  • Organization
  • Team building
  • Process improvement
  • Communications
  • Problem resolution
  • Customer service

Work Experiences

  • Was in charge of ensuring that 15 employees followed ISO 8.
  • Collaborated with product managers and developers.
  • Collaborated with vendors and suppliers.
  • Ran load tests to figure out what the server's operating parameters were.
  • Adjusted testing priorities.
  • Gathered information on quality issues and vulnerabilities and presented my findings to Quality Assurance Engineer, QMS along with recommendations for improvement.
  • Achieved approval for standard.
  • Achieved a 63% increase in reuse across future product versions.
  • Completed with zero high-severity defects in 2020.
  • Closed critical escalations from clients.

Summaries

  • Exceptional at coordinating crisis responses, projects, and problem-solving efforts.
  • Strong technical skills and experience in performance reporting.
  • Results-oriented Miscellaneous professional with quality assurance, data analysis, and workflow optimization strengths.
  • Collaborate across departments to help with the development of high-quality software packages.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Quality Assurance Engineer, QMS is a hardworking and dependable Quality Assurance Engineer, QMS who excels at budget management and team leadership.
  • Motivating leader who has built and managed category teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proficient in promoting program by leveraging vendor management and strategic planning knowledge.
  • Dedicated sales and quality professional with extensive technical and management experience as a Quality Assurance Engineer and Quality Sales Professional in the military and civilian sectors.

Accomplishments

  • Managed test environments in 5 cloud-based platforms, streamlining cross-platform testing and reducing testing time by 48%.
  • Maintained extensive regression test suites and performed continuous updates that lowered untested functionalities by 53%.
  • Developed a risk-based test plan that focused on high-impact areas, leading to a 42% reduction in critical production issues.
  • Successfully executed full quality audits leading to 3 consecutive years of ISO certification without critical findings.
  • Trained a team of 10 Quality Analysts on updated ISO-compliance practices, resulting in improved audit scores across all departments.
  • Implemented Agile Testing practices (Scrum/Kanban), which reduced the average sprint testing time by 41%.
  • Configured and managed an automated bug tracking system using Jira, cutting down bug reporting time by 74%.
  • Developed ISO 9001-compliant documentation, resulting in a 11-year streak of zero audit findings.
  • Implemented performance testing best practices leading to the discovery and resolution of major bottlenecks that improved system response time by 19%.
  • Led cross-browser testing efforts on 14 different browsers, ensuring consistent user experience across platforms.

Affiliations

  • Active participation in the CSCMP Supply Chain Professional network, focusing on quality assurance standards related to supply chain software.
  • Professional member of the Quality Management Institute (QMI), attending annual conferences and workshops on QMS best practices.
  • Affiliate with Cloud Security Alliance (CSA), attending webinars on cloud-based application testing and integration to improve risk mitigation strategies.
  • Enrolled in training with the International Association of Automation Engineers (IAAE) to improve knowledge on automated performance testing.
  • Professional member of the Canadian Information Processing Society (CIPS), exchanging ideas on testing automation frameworks and IT governance.
  • Member of the Lean Enterprise Institute (LEI), liaising with other QA professionals to apply lean principles to QA test cycle efficiency.
  • Active participant in the Test Automation University community, learning and contributing to open-source test automation projects.
  • Involved in ISO/IEC 27001 certification efforts through the Global Information Assurance Certification (GIAC) network, focusing on testing for security compliance.
  • Signed up with Agile Alliance, participating in sprint-level QA and software testing workshops in an international agile development community.
  • Member of the Quality in Manufacturing and Service Industries (QMSI) forum, sharing case studies in performance testing and test automation tools.

Certifications

  • ITIL Foundation Certification - AXELOS
  • Certified Software Test Engineer (CSTE) – International Software Certification Board (ISCB)
  • Lean Six Sigma Yellow Belt – Ironclad Systems
  • CSQA Certification (Certified Software Quality Analyst) – QAI Global Institute
  • Six Sigma Green Belt - Vantage
  • American Academy of Financial Management (AAFM)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • IREB Certified Professional for Requirements Engineering (CPRE) – International Requirements Engineering Board
  • DevOps Certification – Northwind
  • ServSafe

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