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Skills

  • Communications
  • End-to-end test execution
  • API Testing with Adobe Creative Suite
  • Automation scripting
  • Invoice generation
  • CCTV
  • Relationship development
  • Recordkeeping abilities
  • Customer-Centric Quality Assurance
  • Agile Testing Practices (Scrum/Kanban)

Work Experiences

  • Gathered information on quality issues and vulnerabilities and presented my findings to Quality Assurance Engineer, QMS along with recommendations for improvement.
  • Wrote test scripts for new software's automated testing.
  • Was in charge of ensuring that 15 employees followed ISO 8.
  • Coordinated with global locations to align QA processes, significantly reducing time zone-related bottlenecks and improving collaboration efficiency by 33%.
  • Achieved certification compliance ahead of schedule.
  • Coordinated virtual test labs in 5 global locations.
  • Achieved approval for standard.
  • Created a bug tracking system for Jira.
  • Coordinated virtual test labs in 6 global locations, facilitating a 24/7 testing cycle that accelerated bug detection by 32%.
  • Complied with category for program.

Summaries

  • Team-oriented and results-oriented, with expertise in assisting developers in identifying and resolving issues.
  • Strong technical skills and experience in performance reporting.
  • Motivating leader who has built and managed category teams in the past.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Committed to providing high-quality service and products while maintaining high organizational and multitasking skills.
  • Expert at collaborating with customers and clients to provide excellent service.
  • Exceptional at coordinating crisis responses, projects, and problem-solving efforts.
  • Power BI and ServiceNow are two of my strongest skills.
  • Proficient in promoting program by leveraging vendor management and strategic planning knowledge.
  • Strategic planning and budget management talents are available.

Accomplishments

  • Contributed to the development and execution of a company-wide Continuous Quality Improvement Plan, reducing defect occurrences by 58%.
  • Coordinated 10 global test lab locations to establish a 24-hour testing cycle, accelerating time to market by 51%.
  • Implemented a monitoring system for gathering defect metrics, which improved real-time identification and prioritization of critical issues.
  • Managed test environments in 5 cloud-based platforms, streamlining cross-platform testing and reducing testing time by 48%.
  • Trained a team of 10 Quality Analysts on updated ISO-compliance practices, resulting in improved audit scores across all departments.
  • Led cross-browser testing efforts on 14 different browsers, ensuring consistent user experience across platforms.
  • Spearheaded root cause analysis for 7 high-priority defects using Six Sigma methodology, driving a 24% reduction in repeat issues.
  • Designed and executed a release management workflow, resulting in 7 consecutive successful software releases with zero critical bugs.
  • Initiated usability testing using customer personas, improving user satisfaction through issue resolution by 31%.
  • Championed the continuous integration testing practices, significantly reducing integration-related defects by 50%.

Affiliations

  • Member of the Global Association for Quality Management (GAQM), involved in the development of risk management strategies for QA teams.
  • Active member of the Software Quality Association (SQA) - Attending workshops focused on advanced testing methodologies (e.g., TDD or BDD).
  • Involved in ISO/IEC 27001 certification efforts through the Global Information Assurance Certification (GIAC) network, focusing on testing for security compliance.
  • Attended workshops hosted by the International Telecom Quality Group (ITQG) focusing on mobile and telecom software quality management.
  • Contributor to the IEEE Computer Society’s Quality Engineering initiatives, sharing best practices in system integration and performance testing.
  • Volunteered as a mentor for the Software Testing Professionals (STP) network, guiding junior testers in test case management using HubSpot.
  • Volunteered for the ASQ technical review board in the field of System Integration Testing, providing feedback on certification guidelines.
  • Active participant in the Test Automation University community, learning and contributing to open-source test automation projects.
  • Contributor to the open-source testing community via GitLab or GitHub, providing packages for CI integration testing with custom QMS setup.
  • Member of the European Software Testing Board (ESTB) - Participated in collaborative efforts to enhance the QMS integration for auditing processes.

Certifications

  • Certified Lean Management Professional – Harbor & Co.
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • ISTQB Certified Tester - metric
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Google Certified Professional Cloud Architect
  • Certified Software Quality Analyst (CSQA) – QAI Global Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certified Agile Tester (CAT) – International Software Quality Institute (iSQI)
  • Certified Test Automation Engineer (CTAE) - Cedar Works

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