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Skills

  • Accounts payable/receivable
  • Customer satisfaction
  • Safety measures
  • Time management skills
  • CRM Systems
  • Contract negotiation/review/drafting
  • Weekly Payroll
  • Quick learner
  • Kennel cleaning and sanitizing methods
  • Creative problem solving

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Guided
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Recommendation
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Got better.
  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Over 11 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Bringing 17 years of experience in assisting chronically ill patients with daily living activities and household tasks.
  • Professional with over 6 years of experience in project management and process improvement initiatives across the enterprise.
  • Category and standard are examples of abilities.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Personal Support Worker is articulate and driven to succeed.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • Maintain current knowledge of relevant medical conditions and collaborate with qualified healthcare professionals to provide the best possible care.

Accomplishments

  • Implemented personalized care plans that improved the quality of life for clients by 69% within 18 months.
  • Guided clients through rehabilitation exercises, enabling 2 patients to regain independent mobility.
  • Conducted hygiene routines for 16 clients daily, resulting in higher personal satisfaction and reduced infection rates.
  • Increased sales 16% over two years.
  • Reduced patient discomfort by actively following tailored pain management strategies for 6 clients undergoing palliative care.
  • Assisted 13 individuals with developmental disabilities to achieve daily activities, resulting in improved behavioral outcomes.
  • Utilized time management strategies to ensure timely completion of daily living tasks for 2 individuals without compromising quality of care.
  • Reduced the spread of infections by 33% through diligent application of PMP standards over three years.
  • Provided prompt response to medical emergencies, stabilizing 16 clients through CPR or first aid before advanced support arrived.
  • Collaborated with family members and medical staff to create a holistic palliative care plan; reduced family distress by 32% during end-of-life stages.

Affiliations

  • American Society of Safety Professionals
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Freemason
  • National Council on Independent Living
  • International Healthcare Worker Support League
  • Dementia Action Alliance
  • Personal Support Worker Professional Association
  • Companionship Care Support Network
  • Council for Certification in Volunteer Administration

Certifications

  • Alzheimer's Disease & Dementia Care Certification (ADDC) – Harbor & Co.
  • Basic Life Support (BLS) Certification, process
  • Safe Food Handling Certification - Northwind
  • Infection Prevention and Control (IPAC) Certification – Beacon Labs
  • First Aid & CPR Certification (Valid until 2020)
  • Association for Project Management (APM)
  • Certified Dementia Practitioner (CDP) - Beacon Labs
  • Certificate in Health Records Management – Vantage
  • Certificate in Hygiene and Sanitation Management – Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)

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