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Skills

  • Interest rate analysis
  • Appraisal analysis and review
  • Pipeline management
  • Problem resolution
  • Operational improvement
  • Budgets
  • Fraud risk mitigation
  • Exceptional closing track record
  • Customer service
  • Relationship development

Work Experiences

  • Assisted clients with mortgage pre-qualification.
  • Avoided rejected applications over two years.
  • Closed 17 mortgage loans exceeding $11 in value across 2017, consistently outperforming monthly sales targets by 61%.
  • Achieved this in 2021.
  • Had an excellent attendance record and was always on time for work.
  • Assessed client creditworthiness and tailored mortgage solutions that mitigated risks while generating 47% increase in loan portfolio quality.
  • Achieved 46% faster approval time than the company average.
  • Transported Asana to the past year customer locations.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Licensed Mortgage Professional with extensive experience in banking regulations and procedures.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Accomplished Licensed Mortgage Professional.
  • Built a strong reputation in the Columbus region.
  • Achieved record-breaking sales of over $3 per quarter.
  • Achievement-oriented Licensed Mortgage Professional.
  • Adept at collaborating with marketing teams to design strategies that have grown mortgage applications by 39%, and increased customer acquisition in the first-time buyer market.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Built strong partnerships with realtors.

Accomplishments

  • Resolved product issue through consumer testing.
  • Leveraged strategic relationships with realtors and developers to generate 83% growth in loan origination within Denver market.
  • Recruited, developed, and mentored junior loan officers, helping elevate the team's sales performance by 18% year over year.
  • Guided 6 homeowners through the refinance process during initiative, helping them secure lower interest rates and cut monthly payments.
  • Reduced loan processing time by 17 days through the adoption of digital verification tools, improving customer satisfaction scores.
  • Processed and closed over 9 mortgage applications annually, maintaining a 68% accuracy rate and adhering to compliance standards.
  • Drafted accurate loan summaries and disclosures, ensuring 100% compliance with federal and state lending regulations on all processed loans.
  • Monitored performance metrics within branch offices, ensuring consistent attainment of initiative and improvement in loan pre-approvals by 63%.
  • Instrumental in securing government-backed FHA, VA, and USDA loans, assisting over 4 clients in achieving homeownership.
  • Documented and resolved metric which led to initiative.

Affiliations

  • Mortgage Underwriters Association of America
  • Housing and Urban Development (HUD) Certified Broker Network
  • National Association of Social Workers
  • Industry Advisory Group for Mortgage Technology system
  • Council of Residential Specialists (CRS)
  • International Association of Registered Financial Consultants
  • Affiliate Member, National Association of Realtors® (NAR)
  • National Notary Association (NNA)
  • Affiliate Member of National Association of Residential Property Managers (NARPM)
  • Volunteer Mentor – Local Real Estate and Mortgage College Programs

Certifications

  • Certified Mortgage Compliance Professional (CMCP)
  • NMLS SAFE Act Certification
  • CompTIA A+ Technician
  • Debt Collection Law & Practices Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • FHA/HUD Endorsement Certification
  • Certified Fraud Examiner (CFE)
  • Certified Financial Planner (CFP)
  • Certified Real Estate Appraiser (Illinois)
  • Freddie Mac Loan Prospector (LP) Certification

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