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Skills

  • Organization
  • Debt-to-income (DTI) ratio calculations
  • Data-driven decision making
  • Relationship development
  • Creditworthiness evaluation
  • Project organization
  • Lead generation via email marketing
  • Practiced at FHA loan process
  • Fraud risk mitigation
  • First-time homebuyer assistance

Work Experiences

  • Achieved over $14 in mortgage originations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 17% decrease in processing errors.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Assessed client creditworthiness.
  • Closed 17 mortgage loans exceeding $11 in value across 2017, consistently outperforming monthly sales targets by 61%.
  • Achieved a 34% client retention rate.
  • Achieved 58% client approval rate.
  • Assisted high-net-worth clients throughout the financing process.
  • Oversaw the delivery of method project by system team, which resulted in program.

Summaries

  • Consultative mortgage expert providing refinancing and restructuring advice during interest rate fluctuations, helping clients lock in lower rates and stabilize their finances.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achievement-oriented Licensed Mortgage Professional recognized for driving over $18 in funded loans and receiving Innovation Award for outstanding contributions in 2016.
  • Licensed Mortgage Professional with 14 years of successful process improvement and project management experience.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Adept at collaborating with marketing teams to design strategies that have grown mortgage applications by 39%, and increased customer acquisition in the first-time buyer market.
  • Achieved an average approval time of 10 days.
  • Built a strong reputation in the Columbus region.
  • Consistently exceeding loan origination goals by 68% for 6 consecutive years, focusing on optimizing loan processing efficiency and driving team success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Guided 6 homeowners through the refinance process during initiative, helping them secure lower interest rates and cut monthly payments.
  • Conducted compliance audits on loan packages, ensuring adherence to local, federal, and industry-wide regulations, reducing error rates by 36%.
  • Introduced new loan origination software (Jira) that streamlined loan application processes, reducing approval times by 77%.
  • Partnered with title companies and attorneys to mitigate closing delays, ensuring over 47% of deals closed on or before the scheduled date.
  • Collaborated with cross-functional teams to execute high-priority closings, including high-valued properties over $6 in targeted markets.
  • Exemplified top-tier client service by maintaining a low loan rejection rate of less than 47% while working under high-volume demands.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed customized loan solutions for first-time homebuyers, leading to a 83% increase in customer satisfaction and referrals.
  • Conducted financial assessments for approximately 5 clients annually, ensuring they received the best mortgage product for their financial situation.
  • Reduced loan default risk by conducting in-depth financial analyses and offering personalized mortgage restructuring solutions for over 52% of clients.

Affiliations

  • Affiliate Member, National Association of Realtors® (NAR)
  • Real Estate Finance Association (REFA)
  • Residential Mortgage Credit Forum (RMCF)
  • Consumer Financial Protection Bureau Oversight Committee (CFPB)
  • Society of Human Resource Management
  • National Notary Association (NNA)
  • Certified Mortgage Business Ethics Specialist (CMBES)
  • The American Association of Private Lenders (AAPL)
  • Housing and Urban Development (HUD) Certified Broker Network
  • International Association of Administrative Professionals

Certifications

  • Certified Mortgage Advisor (CMA) - National Association of Mortgage Brokers
  • Certified Mortgage Compliance Professional (CMCP)
  • Anti-Money Laundering (AML) Certification - Association of Certified Financial Crime Specialists
  • Notary Public - Arizona
  • Certified Professional in Fraud Identification (CPFI)
  • Loan Processor Certification – system
  • CompTIA Network+
  • Debt Collection Law & Practices Certification
  • Certified Fraud Examiner (CFE)
  • Mortgage Loan Originator (MLO) License - NMLS 11

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