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Skills

  • Cultural competence in social services delivery
  • Domestic violence support counseling
  • Behavioral health resources coordination
  • Customer service
  • Relationship development
  • Trauma-informed care
  • Problem resolution
  • Dependency investigation units
  • Play therapy
  • Operational improvement

Work Experiences

  • Advocated for clients in standard proceedings.
  • Transported SAP to three years customer locations.
  • Conducted home visits for families referred by standard, offering early intervention strategies and reducing the need for out-of-home placements by 78%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted home studies and evaluations.
  • Collected evidence within two years.
  • Looked for industry trends on social media and through online sources.
  • Kept in touch with clients on a regular basis by calling and visiting their homes.
  • Certified in CPA, enabling specialized case management for framework, increasing service reach by 66%.
  • Assisted clients in navigating bureaucratic systems.

Summaries

  • Passionate about creating and facilitating programs that help underserved communities.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Social Services Caseworker with 12 years of successful vendor management and cross-functional collaboration experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved notable results.
  • Social Services Caseworker who is creative and enthusiastic and has 6 years of experience managing caseloads of up to 6 adolescents in high-risk settings.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Offering 10 years of successful social work performance.
  • Advocated for marginalized groups in court.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with local nonprofit organizations to provide wraparound services, increasing community engagement by 20%.
  • Managed records of over 7 cases, consistently achieving 100% compliance with agency and legal documentation standards.
  • Implemented evidence-based practices in the substance abuse program, resulting in 33% reduction in relapse rates among participants.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented client-centered goals in collaboration with mental health providers, improving recovery outcomes by 63%.
  • Provided crisis intervention for clients experiencing homelessness, connecting them to emergency shelters and long-term housing support.
  • Regularly met with clients to monitor progress on treatment plans, with 79% showing measurable improvement within one year.
  • Developed individualized client action plans, resulting in 31% improvement in employment or housing outcomes within several months.
  • Evaluated and updated internal policies, improving overall compliance with federal and state regulations by 75%.

Affiliations

  • Society for the Prevention of Child Abuse in method
  • National Alliance of Social Workers in Sports (NASWIS)
  • Clinical Social Work Association (CSWA)
  • National Organization for Human Services (NOHS)
  • American Case Management Association (ACMA)
  • Institute for Healthcare Improvement (IHI)
  • American Society of Addiction Medicine (ASAM)
  • Council on Social Work Education (CSWE)
  • Toastmasters
  • Freemason

Certifications

  • Child Protective Services (CPS) Certification
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Case Manager (CCM)
  • Certified Rehabilitation Counselor (CRC)
  • Certified in Public Health (CPH)
  • Certified Family Trauma Therapist (CFTT)
  • Licensed Clinical Social Worker (LCSW)
  • Google Certified Professional Cloud Architect
  • Certified Elder Care Coordinator (CECC)

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