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Skills

  • Inventory cost reduction strategies
  • New service rollout and marketing
  • Market analysis for spa services
  • First Aid/CPR
  • Facility maintenance coordination
  • Schedule management
  • Team management
  • Conflict resolution and de-escalation
  • Operational improvement
  • Supervision

Work Experiences

  • Conveyed organizational goals.
  • Boosted total revenue by $2 per month.
  • Boosted overall brand awareness in the region.
  • Created personalized service packages for high-end clientele, integrating luxury services that boosted total revenue by $7 per month.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Achieved Top Performer in cleanliness excellence.
  • Addressed equipment issues.
  • Analyzed key performance indicators (KPIs).
  • Achieved results over a the past year period.
  • Delivered VIP level experiences.

Summaries

  • Boosted VIP client engagement by 64%.
  • Accomplished this within three years.
  • Achieved results in several months.
  • Adept at conflict resolution.
  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent problem-solver and manager with a clear vision.
  • Lead Spa Coordinator with 14 years of successful cross-functional collaboration and client relations experience.
  • Collaborative team leader.
  • Achieved a 28% increase in guest satisfaction.

Accomplishments

  • Streamlined payroll and time-tracking processes, reducing errors and administrative hours by 41% while improving staff satisfaction.
  • Reduced overall operational costs while enhancing service quality by executing strategic vendor negotiations that cut supply costs by $18 annually.
  • Managed daily spa operations, ensuring compliance with health and safety regulations and improving audit scores by 54% over the past year.
  • Led the integration of a new appointment booking system, improving client scheduling accuracy by 77% and reducing cancellations by 8 per month.
  • Trained and mentored team of 4 spa staff, reducing onboarding time for new hires by 42% and improving team performance reviews.
  • Collaborated with team of 2 in the development of framework.
  • Revised spa menu pricing strategy, leading to a 57% profit margin increase without reducing customer traffic.
  • Introduced spa membership plans which contributed to a 16% increase in recurring monthly revenue and a higher customer retention rate.
  • Created and introduced digital intake forms for clients, saving 5 hours per week in manual data entry and improving appointment turnaround time.
  • Implemented spa service packages to bundle treatments, increasing upsell conversions by 38% and stimulating repeat business from existing clients.

Affiliations

  • International Council of Nurses
  • International Association of Administrative Professionals
  • Jaycees
  • Physical Therapy Spa Treatments Specialist Certification 2022
  • Professional Beauty Association (PBA)
  • International Medical Spa Association (IMSA)
  • National Wellness Institute (NWI) Membership
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Society of Women Engineers
  • American Marketing Association

Certifications

  • Front Desk Receptionist Certification by metric
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Esthetician License from system
  • First Aid/CPR Certified
  • Leadership and Management Certificate by system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Service Professional (CCSP) by the National Customer Service Association
  • SHRM Certified Professional (SHRM-CP)
  • Massage Therapy Certification from Georgia

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