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Skills

  • Vendor relationship management
  • Supervision
  • Budget administration
  • Key performance indicator (KPI) improvement
  • Cost-effective risk mitigation
  • Business operations
  • Organization
  • Cross-site Quality Standardization
  • MS Office
  • Customer Feedback Integration

Work Experiences

  • Collaborated across departments to develop failure mode effects analyses (FMEA) that resulted in actionable improvements and bolstered system reliability by 72%.
  • Developed a reputation for punctuality and hard work.
  • Achieved a 85% reduction in product defects.
  • Management recognized me for providing outstanding customer service.
  • Achieved zero safety violations during category.
  • Achieved a 65% improvement in compliance.
  • Was in charge of all regulatory requirements for the process and category products.
  • Achieved results in a three years-month period.
  • Learned process improvement and cross-functional collaboration to help with office needs.
  • Achieved Excellence Award for excellence in compliance.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved CPA status within the past year.
  • Director of Mission Assurance is a hardworking and dependable Director of Mission Assurance who excels at client relations and team leadership.
  • Accomplished professional in continuous improvement.
  • Communicative and team-oriented, with SAP expertise.
  • Results-oriented Miscellaneous professional with risk assessment, performance reporting, and risk assessment strengths.
  • Achieved 58% improvements in standards adherence.
  • CPA certified
  • Achieved a 65% improvement in ISO Six Sigma standards.
  • Strategic thinker with expertise in process improvement.

Accomplishments

  • Developed and implemented risk mitigation strategies that resulted in a 55% reduction in production defects within ServiceNow lines.
  • Led cross-functional teams to identify and mitigate high-priority risks, driving a 61% increase in compliance with mission safety standards.
  • Generated a 67% improvement in customer satisfaction by overhauling preventive maintenance protocols aligned with core mission assurance principles.
  • Championed alignment of mission assurance with company-wide continuous improvement efforts, reducing cross-functional project delays by 82%.
  • Designed and facilitated mission assurance workshops, educating over 15 personnel, which led to a 77% increase in mission-critical project completion rates.
  • Led a multi-department crisis management effort, minimizing operational disruptions during category, and maintaining zero safety or compliance violations.
  • Reduced overhead costs by $15 annually through process automation and the integration of mission assurance best practices in vendor management.
  • Decreased customer complaints related to mission-critical product failures by 51% through cross-functional collaboration and data-driven quality improvements.
  • Authored mission assurance guidelines that were adopted across all segments, increasing operational accountability and safety compliance by 70%.
  • Created and advanced ISO CPA compliant risk management processes, reducing legal risks by 34% across 12 key operational units.

Affiliations

  • Engaged in Operational Risk Management seminars at the Project Management Institute (PMI) initiative
  • Member, European Organization for Quality (EOQ), exchanging global perspectives on product defect reduction
  • Member, Association for Manufacturing Excellence (AME), collaborating on methods to enhance production line efficiency
  • Attendee, Technical Leadership Development Program, Military Operations Research Society (MORS) 2019, focusing on risk management and failure prevention
  • Board Member, Global Reliability and Maintainability Association (GRMA) 2021, providing thought leadership on maintaining system uptime
  • Chair, Compliance and Risk Management Roundtable, Global Supplier Alliance Forum 2021, fostering higher compliance with industry standards
  • Member, Quality Assurance Working Group, National Defense Industrial Association (NDIA), focusing on increasing mission-critical system resilience
  • Member, Aerospace Quality Standards Committee, focusing on ISO program compliance for mission-critical environments
  • Active participant, Supplier Quality Assurance Program, American National Standards Institute (ANSI), specializing in performance auditing
  • Member, Reliability and Maintainability Symposium (RAMS) framework, attended sessions on risk reduction and troubleshooting

Certifications

  • Supply Chain Risk Management (SCRM) Certification - Meridian
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Regulatory Compliance Manager (CRCM)
  • CompTIA A+ Technician
  • Certified Ethical Hacker (CEH) - EC-Council
  • Project Management Professional (PMP)
  • Aerospace Quality Systems (AS 9100) Lead Auditor Certification
  • SAP Certified Application Associate
  • Cisco Certified Internetwork Expert (CCIE)

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