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Skills

  • Appointment conflict resolution
  • Billing issue resolution
  • Patient complaint resolution
  • Healthcare regulatory compliance
  • Customer service excellence
  • Front desk process streamlining
  • Supervision
  • Patient Dispute Resolution
  • First Aid/CPR
  • Patient data management

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Collaborated with 5 departments.
  • Coordinated daily operations of patient check-in.
  • Coordinated with 4 provider teams.
  • Collaborated with the insurance department.
  • Achieved an average patient intake time reduction of 6 minutes per visit.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Achieved Innovation Award in compliance.
  • Assisted in training staff on EHR platforms.
  • Assisted in training staff on electronic health records (EHR) platforms, which led to a reduction in data entry errors by 61%.

Summaries

  • Opportunity to learn Spanish was pursued in order to improve support for process populations.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Medical Front Office Coordinator is a multi-talented Medical Front Office Coordinator who is consistently rewarded for planning and operational improvements.
  • Medical Front Office Coordinator with 5 years of successful risk assessment and stakeholder engagement experience.
  • Strengths in budget management and team leadership backed up by Customer Service training.
  • Accomplished Medical Front Office Coordinator.
  • ServiceNow advanced abilities
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Achieved a 84% improvement in patient engagement.
  • Medical Front Office Coordinator with 2 years of experience in framework industry is meticulous.

Accomplishments

  • Ensured compliance with HIPAA and office policies, conducting monthly audits that revealed a 65% compliance improvement.
  • Managed daily operations for a high-volume clinic, processing an average of 18 calls per day while ensuring excellent customer service.
  • Developed a working budget for office supplies, cutting unnecessary costs and achieving a 15% reduction in monthly expenses.
  • Collaborated with team of 13 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined communication between the front office and clinical staff, improving workflow efficiency and reducing patient wait times by 17%.
  • Achieved a 57% increase in patient satisfaction scores by streamlining front office processes and improving patient communication.
  • Reduced patient wait times by an average of 9 minutes through the implementation of a new, streamlined check-in process.
  • Successfully resolved patient complaints through active listening and problem-solving, achieving a 72% first-call resolution rate.
  • Enhanced data entry accuracy for patient medical records, reducing discrepancies by 16% through meticulous cross-checking.

Affiliations

  • Medical Office Administrators Forum
  • Professional Association of Health Care Office Management (PAHCOM)
  • Healthcare Financial Management Association (HFMA)
  • Association of Healthcare Receptionists (AHR)
  • Association of Information Technology Professionals
  • Freemason
  • Jaycees
  • Certified Medical Administrative Assistant (CMAA) - 2024
  • International Council of Nurses
  • The American Health Information Management Association (AHIMA)

Certifications

  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS) - framework
  • Certified Compliance and Ethics Professional (CCEP) - initiative
  • Office Management Certification - [Offered by method]
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • ICD-10 Medical Coding Certification - [Offered by program]
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Six Sigma Green Belt for Healthcare - [Offered by Ironclad Systems]
  • Certified Revenue Cycle Representative (CRCR) - process

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