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Skills

  • Patient data management
  • Patient complaint resolution
  • Business operations
  • Team building
  • Budgets
  • Process improvement
  • Operational improvement
  • Supervision
  • Appointment conflict resolution
  • Leadership and supervision

Work Experiences

  • Addressed staff absences.
  • Created detailed daily appointment reports used by system to improve resource allocation and staff distribution.
  • Administered and maintained updated patient records with a category accuracy, reducing rework and staff errors.
  • Collaborated with 5 departments.
  • Collected patient copays and managed all billing processes, resulting in a 16 increase in daily payments.
  • Developed a monthly reporting system.
  • Created personalized phone scripts.
  • Created personalized phone scripts and protocols, increasing patient satisfaction with incoming calls by 77%.
  • Designed patient intake forms that reduced processing times by initiative, allowing for faster check-ins and improving patient satisfaction.
  • Designed patient intake forms.

Summaries

  • Medical Front Office Coordinator is a multi-talented Medical Front Office Coordinator who is consistently rewarded for planning and operational improvements.
  • Within Customer Service, senior Medical Front Office Coordinator and outstanding performer in strategic planning and performance reporting.
  • Opportunity to learn Spanish was pursued in order to improve support for process populations.
  • Accomplished Medical Front Office Coordinator.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Achieved a 84% improvement in patient engagement.
  • Collaborative Medical Front Office Coordinator adept at working with providers and administrative teams, reducing appointment errors by 80% and ensuring seamless clinic operations.
  • Confident Medical Front Office Coordinator who trained 6 administrative staff, resulting in a 73% increase in team productivity and smoother front desk operations.
  • Achieved compliance with healthcare regulations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Implemented a multi-line phone system to effectively handle incoming patient inquiries and appointments, improving customer service response time.
  • Successfully handled up to 15 patient check-ins daily while maintaining a 77% patient satisfaction rate.
  • Successfully resolved patient complaints through active listening and problem-solving, achieving a 72% first-call resolution rate.
  • Developed a working budget for office supplies, cutting unnecessary costs and achieving a 15% reduction in monthly expenses.
  • Processed 14 patient referrals monthly, coordinating with external practices to ensure seamless patient transitions.
  • Trained new staff members on HIPAA compliance and the use of office management software, resulting in 35% fewer scheduling errors.
  • Resolved product issue through consumer testing.
  • Coordinated billing for a medical office, successfully recovering 9 in outstanding payments through diligent follow-ups with insurance providers.
  • Coordinated scheduling for 13-provider practice, effectively minimizing no-shows by 53% through automated appointment reminders.
  • Implemented cost-effective office supply tracking, reducing office overhead by 51% annually.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Association of Healthcare Receptionists (AHR)
  • American Medical Informatics Association
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Rotary International
  • Society of Women Engineers
  • Professional Association of Health Care Office Management (PAHCOM)
  • Project Management Institute
  • Certified Medical Administrative Assistant (CMAA) - 2024
  • Patient Service Specialist Program, Portland

Certifications

  • Patient Experience Certification (CPXP) - method
  • Certified Compliance and Ethics Professional (CCEP) - initiative
  • Certified Revenue Cycle Representative (CRCR) - process
  • Certified Patient Account Manager (CPAM) - metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • ICD-10 Medical Coding Certification - [Offered by program]

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