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4.9 stars from over 3,500 Google reviews

Easy to use and generated a nice document.
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Carrie B.
4
Love Rocket Resume! Very easy to use and very friendly support.
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Jared L.
5
The customer support team was extremely helpful and the website was very easy to maneuver.
S
Shannon N.
5
Rocket Resume is very helpful for building a quick resume. It allowed me to edit and use it.
T
Terron C.
4
Rocket Resume is super easy to use and makes building a resume lightning fast!
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Joshua L.
5
It was very easy to use. I will use the product again.
D
Don S.
5
I love Rocket Resume! It helps me put my ideas into perfectly explained words. They make your resume stand out. Thanks!
A
Amber P.
5
It was very easy to navigate.
T
Tawana R.
5
This is a good resume builder. I would recommend.
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Gia V.
5
I found this super easy to use and made creating a resume fun and easy.
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Whitney S.
5
It was great using the templates on Rocket Resume.
J
Jamie H.
5
I love this app. It helped me get the job I deserve. Thanks Rocket Resume!
D
Daphne D.
5
I really like the templates, and they helped me a lot with the resume.
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Isabella M.
5
Rocket Resume made me a great resume quickly!
D
Deandre J.
5
Helped a lot with my resume.
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Walker H.
5
I like Rocket Resume a lot and it’s very helpful and organized.
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Martin V.
5
I like Rocket Resume. It was very easy to upload my information and have a resume ready within minutes 😀 😄
P
Petery O.
5
Excellent. Very good resume templates, and easy to navigate on the Website. Great bullet points that match your profession.
E
Effren W.
5

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Skills

  • Adherence to staffing levels and overtime monitoring
  • Cost-saving initiatives in overtime management
  • Change management and smooth transition during new tool implementation
  • Stakeholder communication and influence
  • Real-time performance monitoring and report generation
  • Presentation of workforce metrics to senior leadership
  • Conflict resolution in scheduling and staffing
  • Scheduling strategy development to reduce costs and improve productivity
  • Training and development in workforce management best practices
  • Advanced problem-solving in workforce and staffing challenges

Work Experiences

  • Drove data-driven decisions.
  • Led to a more agile workforce.
  • Utilized [Workforce Management Software] to optimize shift patterns.
  • Managed real-time intra-day workforce operations, consistently maintaining adherence levels above [Percentage]% across all departments.
  • Managed workforce capacity during a historic [Event], maintaining full operational functionality despite a [Percentage]% spike in incoming calls.
  • Implemented scheduling strategies.
  • Optimized workforce planning tools.
  • Reduced overall internal delays by spearheading efforts to track employee time-on-task more accurately, which streamlined workflows and saved $[Amount] annually.
  • Spearheaded efforts to track employee time-on-task.
  • Maintained full operational functionality.

Summaries

  • Boosted team output by [Percentage]%.
  • Ensured compliance with service-level agreements.
  • Highly analytical Workforce Analyst.
  • Strategic Workforce Analyst with specialization in employee scheduling and time-off management, reducing scheduling conflicts by [Percentage]% and boosting employee satisfaction.
  • Improved efficiency by [Percentage]%.
  • Led incident response teams.
  • Provided key data insights.
  • Improved team efficiency.
  • Delivered actionable insights through robust data analysis.
  • Maintained full SLA compliance.

Accomplishments

  • Managed intra-day staffing levels, ensuring that customer service response times were improved, resulting in a [Percentage]% increase in customer satisfaction ratings.
  • Monitored real-time contact center staffing levels, ensuring service levels remained above [Percentage]% during high-volume periods.
  • Implemented a new data-driven approach in workforce scheduling that resulted in a [Percentage]% decrease in overstaffing and understaffing incidents company-wide.
  • Implemented a dynamic real-time reporting dashboard, which provided valuable insights into staffing trends and increased scheduling accuracy by [Percentage]%.
  • Designed and executed a workforce optimization project that reduced understaffing occurrences by [Percentage]% during peak hours.
  • Optimized call center workforce allocation strategies, resulting in improved call handling times by [Percentage]% and better resource utilization.
  • Managed a team of workforce analysts, achieving a team productivity boost of [Percentage]% through streamlined workflows and tool integration.
  • Introduced new reporting frameworks that accelerated workforce-related decision-making processes by [Time Period], significantly impacting overall department efficiency.
  • Coordinated training workshops focused on improving team efficiency by [Percentage]% through better adherence to workforce protocols.
  • Developed custom KPIs to measure workforce effectiveness in key sectors, leading to a [Percentage]% improvement in adherence to company goals.

Affiliations

  • Member of the International Business Analysts Association (IBAA)
  • Volunteer with the HR Analytics Think Tank
  • Professional membership in the Human Capital Institute (HCI) for Organizational Strategy
  • Member of the Business Process Management Institute (BPMI)
  • Affiliated with the Association for Talent Development (ATD)
  • Volunteer in [Local Area] Workforce Analytics Association
  • Certified in ISO 30405 Talent Acquisition & Workforce Planning - [Year]
  • Active participant in the National Workforce Planning Institute (NWPI)
  • Participates in the Workforce Management Professionals Network
  • Member of National Association for Business Economics (NABE) Workforce Analytics group

Certifications

  • Certified Analytics Professional (CAP) - Institute for Operations Research and the Management Sciences (INFORMS)
  • Workforce Management Certification - International Association of Workforce Professionals (IAWP)
  • Business Analytics Specialization - [University Platform] ([Year])
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • Workforce Management Software Specialist – [Vendor/Software]
  • Advanced Time and Attendance Certification – [Software Vendor]
  • Advanced Workforce Analytics Certificate - [Professional Body]
  • Microsoft Power BI Data Analyst Certification - Microsoft
  • Workforce Optimization Certification - NICE Systems

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