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Skills

  • Report writing
  • Method equipment
  • Relationship development
  • CCTV
  • Agile framework
  • Inventory management
  • Determining staffing needs
  • Security planning
  • Infrastructure development
  • Business operations

Work Experiences

  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Implemented an innovative employee incentive program that increased staff productivity by 6%.
  • Helped users have the best possible experience by providing ongoing support, training classes, webinars, system improvements, and communication of system changes.
  • Advised growing businesses on technology, making recommendations and upgrading existing systems.
  • Responded quickly to customer concerns and resolved initiative issues using strategic planning and process improvement.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Sought advice.
  • Got better.
  • Advised
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Strategic thinker with expertise in project management.
  • Analytical IT Manager capable of increasing efficiency and productivity through strategic plan development, delivery, and support.
  • Proficient in promoting framework by leveraging quality assurance and client relations knowledge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Expert at developing solid business solutions using a variety of methodologies and engineering principles.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Workforce Analyst with 12 years of experience in benefits and payroll.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Strong technical skills and experience in project management.

Accomplishments

  • Improved
  • Documented and resolved initiative which led to process.
  • Integrated
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Won
  • Developed
  • Conducted employee workload assessments and recommended staffing adjustments that cut operational bottlenecks, optimizing productivity by 65%.
  • Identified

Affiliations

  • Certified in Operational Workforce Management (OWM) - 2016
  • Society of Women Engineers
  • Attendee of the Workforce Optimization and Engagement Summit - 2024
  • Member of the Predictive Workforce Planning Network
  • Association for Computing Machinery
  • Jaycees
  • Active participant in the National Workforce Planning Institute (NWPI)
  • Active participant in the Society for Human Resource Management (SHRM) Workforce Analytics Chapter
  • Certified Workforce Management Professional (CWMP) - 2024
  • Member of the International Association for Workforce Planning Professionals (IAWFP)

Certifications

  • Advanced Workforce Analytics Certificate - metric
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Data-Driven HR Certification - AIHR Academy
  • Certified Protection Officer (CPO)
  • Business Analytics Specialization - standard (2016)
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Root Cause Analysis Certification – framework

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