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Skills

  • Business Requirement Analysis
  • Application performance optimization
  • Vendor management software implementation
  • Load balancing and system uptime
  • Multitasking and time management
  • Customer Satisfaction Improvement Initiatives
  • Cloud Computing Architecture (e.g., AWS, Azure) Implementation
  • Documentation Writing and Workflow Analysis
  • Legacy system migration
  • Licensure Management Optimization

Work Experiences

  • Assisted in budgeting for application upgrade.
  • Built partnerships with third-party vendors.
  • Am in charge of the website, as well as all printed and electronic advertisements and communications.
  • Coordinated with external vendors.
  • Achieved a 53% increase in data accuracy.
  • Collaborated with product development.
  • Achieved results within the first 10 months.
  • Analyzed business needs and presented solutions, leading to the adoption of Workday, improving cross-department collaboration by 45%.
  • Completed project within the $16 budget.
  • Collaborated with C-suite executives on digital strategy.

Summaries

  • Collaborative leader skilled at vendor management.
  • Applications Manager with expertise in integrating CRM systems with Power BI to yield a 60% improvement in data accuracy. Skilled at driving digital transformations that scale with business needs.
  • Committed to driving operational efficiencies.
  • Applications Manager with expertise in cross-functional leadership, driving a 49% improvement in task efficiency while guiding teams to success through thorough mentorship and technical direction.
  • Developed comprehensive disaster recovery protocols.
  • Delivered fast, reliable application recovery during critical outages.
  • Collaborative Applications Manager with a history of working alongside IT security to install automated vulnerability scanning tools, ensuring enterprise-wide application security compliance by program.
  • Achieved 29% faster load times.
  • Detail-oriented Applications Manager with a strong focus on documentation and workflow optimization, reducing onboarding times by 28% and streamlining existing application processes.
  • Achieved a procedure% improvement in data accuracy.

Accomplishments

  • Authored technical assessments detailing the impact of proposed system changes, winning approval from IT governance for major overhauls.
  • Led a cross-department crisis management task force, ensuring zero customer impact due to critical application failure over 6 months.
  • Reduced incident response time by 39% by implementing automated ticketing for help desk requests using process, enhancing team productivity.
  • Managed efforts to address critical system vulnerabilities, reducing potential malicious breach risks by 60%.
  • Led the design and implementation of backup solutions, ensuring 100% data redundancy across all applications, safeguarding critical business operations.
  • Worked with vendors to negotiate support agreements, improving response times by 20% while reducing yearly support costs.
  • Achieved OSHA in 2016 to improve team adherence to modern best practices, increasing efficiency across development and operations teams.
  • Created detailed user documentation and conducted training sessions, reducing onboarding time for new hires by 48%.
  • Developed automated workflows for routine application maintenance, reducing manual intervention needs by 15% and improving operational efficiency.
  • Developed and enforced change management protocols that reduced the amount of unplanned downtime by 81% through thorough testing and approval phases.

Affiliations

  • Contributor, GitHub Open-Source Projects, 2018 – Present
  • Participant, International Conference on Software Engineering (ICSE), 2023
  • Member, IASA Global (Global IT Architecture Association), 2024 – Present
  • Member, Agile Leadership Network, 2019 – Present
  • Member, Agile Alliance, 2023–Present
  • Active Participant, Cloud Native Computing Foundation (CNCF) initiative
  • Member, Enterprise Architecture Professional Membership Association, 2021 – Present
  • Certified Member, Project Management Institute (PMI) – Agile Certified Practitioner, 2023 – Present
  • Member, International Institute of Business Analysis (IIBA) procedure
  • Member, Business Applications Technology Roundtable, 2016 – Present

Certifications

  • Certified Agile Leadership (CAL) – Scrum Alliance
  • Microsoft Certified: Azure DevOps Engineer Expert, Microsoft
  • COBIT 2019 Foundation Certification – program
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Certified Automation Professional (CAP) – ISA
  • Certified Ethical Hacker (CEH) - EC-Council
  • Agile Certified Practitioner (ACP) - procedure
  • Lean Six Sigma Black Belt - Northwind
  • IT Service Management (ITSM) – Brightline
  • Certified in Risk and Information Systems Control (CRISC) - ISACA

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