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Skills

  • Risk investment analysis
  • Cash handling expertise
  • Administration strength
  • Raw materials, packaging and production
  • Electronic funds transfers
  • NCR Cash recycler
  • Math aptitude
  • Briefings
  • Interpersonal skills
  • Consumer banking specialist

Work Experiences

  • Boosted customer retention by 81%.
  • Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times.
  • Achieved high customer satisfaction.
  • Handled the drive-through line, handled cash, balancing cash drawers, processing loan payments, issuing cashier's checks and money orders, checking account information, and handling the indoor line.
  • Achieved 53% faster transaction processing time.
  • Collaborated with banking staff.
  • Was in charge of the bank's vault, which held over $18.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Assisted with branch opening duties.
  • Achieved a 71% increase in personal banking product sales.

Summaries

  • Senior Teller with 15 years of experience in the banking industry.
  • Senior Teller with extensive accounting and cash handling experience seeking a position in a reputable banking institution.
  • Excellent at solving problems and dealing with high-stress situations.
  • Positive, upbeat personality with excellent communication and problem-solving skills.
  • Strengths in cross-functional collaboration and performance reporting backed up by Banking and Financial Services training.
  • Professional investment banker with the ability to gather, model, and use key data for a variety of projects.
  • Outstanding communicator who is fluent in French and knows how to deal with employees, vendors, and partners.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Increased assets and net cash flow by 6% while minimizing outflow of assets.
  • Assisted in implementing initiative, saving method per month and improving teller line workflows during peak periods.
  • Resolved product issue through consumer testing.
  • Implemented process improvements that reduced customer wait times by 16% during peak hours, enhancing overall branch efficiency.
  • Exceeded targeted sales goals for financial products by 75%, contributing to branch-reaching record profitability.
  • Executed large deposits and withdrawals for high-profile clients, ensuring discretion and security in managing sums above $159,000.
  • Successfully trained 18 new tellers over a 7 month time period.
  • Collaborated with team of 13 in the development of method.
  • Developed training materials for junior tellers to improve operational efficiency and accuracy in transaction processing.
  • Processed inbound and outbound wire transfers amounting to $210,000 daily, ensuring compliance with banking standards and regulations.

Affiliations

  • Rotary International
  • Fraud Risk Management Seminar Attendee - 2023
  • Participant of the Teller Advisory Panel - 2017
  • Certified Branch Manager (CBM) Designation by the Banking Academy
  • Society of Women Engineers
  • Association for Computing Machinery
  • Toastmasters
  • American Institute of Banking (AIB) Student
  • National Association of Social Workers
  • Freemason

Certifications

  • National Notary Association (NNA)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Accredited ACH Professional (AAP) from NACHA
  • Association for Project Management (APM)
  • Certified Fraud Detection Analyst (CFDA) from Global Risk Academy
  • Handling and Investigating Cash Transaction Reports (CTR)
  • Certified Bank Secrecy Act Compliance Specialist
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant

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