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Skills

  • Adaptation to New Trends in Wellness
  • Organization
  • Security systems
  • Client Preferences Management
  • Janitorial services
  • Workforce management
  • Corporate vision and values
  • Chemicals disposal
  • Time management
  • Handling customer complaints

Work Experiences

  • Balanced customer flow and staff availability to reduce client wait times by an average of 12 minutes per appointment.
  • Created customer service training for staff.
  • Achieved a 57% increase in customer satisfaction.
  • Consistently received excellent customer reviews, maintaining an average 4.metric star rating across system.
  • Coordinated with marketing to develop seasonal discounts.
  • Achieved growth over metric.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Greeted visitors, answered their questions, and anticipated their service needs.
  • Collaborated with product vendors to negotiate a 62% discount on supplies, saving the spa approximately $4 annually.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • Strategic thinker with expertise in budget management.
  • Communicative and team-oriented, with HubSpot expertise.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Initiative, standard, and system are all available.
  • Achieved Top Performer in compliance.
  • Student pursuing a Beauty and Spa degree who is eager to contribute developed knowledge in the role of Lead Spa Attendant.
  • Beauty and Spa student seeking hands-on experience through an internship in stakeholder engagement.
  • Working at various high-end hotels and resorts, I am an efficient and effective guest room attendant.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • SAP and Power BI experts with exceptional interpersonal skills.

Accomplishments

  • Created and implemented a comprehensive customer service training program for staff, resulting in a 41% improvement in guest satisfaction survey scores over 2021.
  • Controlled the cleanliness and sanitation standards, consistently passing internal audits with a score of 78% or higher compliance.
  • Identified areas for operational improvement that resulted in increased service efficiency and customer satisfaction metrics.
  • Expanded service offerings after evaluating customer preferences, leading to a new service segment that saw 34% growth in bookings.
  • Worked closely with spa directors to develop revenue and performance strategies, resulting in 79% year-over-year growth.
  • Achieved a 68% reduction in time-to-serve per client by revamping the spa check-in and treatment scheduling process.
  • Collaborated with senior management to develop promotional spa services, driving a 48% sales increase over 2 months.
  • Spearheaded a customer loyalty rewards program that increased customer retention by an average of 64% within 2024.
  • Instrumental in creating a COVID-19 safety action plan that allowed the spa to reopen, ensuring 31% customer and staff compliance with health regulations.
  • Introduced a streamlined booking system that reduced overbooking errors by 40% and improved overall scheduling efficiency.

Affiliations

  • Certified in Advanced Spa Management Techniques by procedure 2015
  • License Holder, Esthetician License from Oregon Board issued in 2023
  • Active Participant, Wellness Tourism Association (WTA) since 2015
  • Certified in Spa and Hospitality Leadership from Cedar Works 2023
  • Peer Mentor, Spa Staff Leadership Workshop at Beacon Labs 2022
  • Professional Member, Associated Bodywork & Massage Professionals (ABMP) 2022 - 2017
  • Certified Spa Supervisor (CSS) by ISPA, 2015
  • Exhibitor, Wellness Expo at process Denver 2021
  • Certification in Spa Facility Maintenance & Compliance from Summit Group 2022
  • Continuing Education Courses in Spa Services Upselling Techniques, Vantage Completed 2015

Certifications

  • Barista Skills Course - metric
  • Project Management Professional (PMP)
  • Certified Spa Manager (CSM) - procedure
  • Efficiency and Workflow Certification - system
  • Advanced Skincare Certification - initiative
  • Association for Project Management (APM)
  • Certified Lash Technician - Northwind
  • Certified Hospitality Trainer (CHT) - procedure
  • CompTIA Network+
  • Salesforce

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