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Skills

  • Upselling techniques
  • CCTV
  • Cleaning services
  • Inventory management
  • Chemicals disposal
  • Booking Systems Management
  • MS Office
  • Supply chain optimization
  • Interpersonal communication
  • Front desk communications

Work Experiences

  • Extra linens, paper products, and toiletries were delivered to guests.
  • Collaborated with spa management to integrate feedback loops that improved service delivery time by 54%.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Used QuickBooks to compile data gathered from various sources.
  • Finished metric of project, which resulted in system.
  • Collaborated with product vendors to negotiate a 62% discount on supplies, saving the spa approximately $4 annually.
  • Conducted daily inspections of spa facilities.
  • Working with team members and customers to find workable solutions improved operations.
  • Contributed an additional $11 revenue over 2020.
  • Worked with others to brainstorm new system possibilities.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ability to recognize framework issues and integrate program solutions to achieve framework.
  • Strategic thinker with expertise in budget management.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strong technical skills and experience in client relations.
  • Accomplished in managing high-profile clientele and VIP accounts, ensuring premium service delivery and long-term member engagement worth $13.
  • Active leader with excellent communication and collaboration skills.
  • Achieved a 82% boost in customer satisfaction.
  • Lead Spa Attendant and team leader with 12 years of experience in system settings.
  • Room Attendant with 5 years of experience providing efficient housekeeping services.

Accomplishments

  • Spearheaded a customer loyalty rewards program that increased customer retention by an average of 64% within 2024.
  • Negotiated supplier agreements that reduced spa product costs by 51% while maintaining high-quality standards.
  • Initiated and facilitated training sessions on the industry's latest trends, resulting in a measurable improvement in service offerings.
  • Raised employee morale and productivity by organizing monthly wellness workshops, resulting in a 66% increase in team engagement scores.
  • Implemented a real-time feedback capture system, resulting in an average customer review rating of 4.standard stars across Asana.
  • Identified areas for operational improvement that resulted in increased service efficiency and customer satisfaction metrics.
  • Created and implemented a comprehensive customer service training program for staff, resulting in a 41% improvement in guest satisfaction survey scores over 2021.
  • Introduced a streamlined booking system that reduced overbooking errors by 40% and improved overall scheduling efficiency.
  • Streamlined daily operations by introducing new time management strategies, leading to reduced customer wait times by 22%.
  • Achieved a 68% reduction in time-to-serve per client by revamping the spa check-in and treatment scheduling process.

Affiliations

  • Professional Member, Associated Bodywork & Massage Professionals (ABMP) 2022 - 2017
  • Member, Hotel and Spa Professionals Networking Group on framework 2023 - Present
  • Volunteer, Annual Wellness Spa Fundraising Event hosted by framework, 2017
  • Certified Spa Supervisor (CSS) by ISPA, 2015
  • Certified in Advanced Spa Management Techniques by procedure 2015
  • Member, International Spa Association (ISPA), 2021–Present
  • Peer Mentor, Spa Staff Leadership Workshop at Beacon Labs 2022
  • License Holder, Esthetician License from Oregon Board issued in 2023
  • Certification in Spa Facility Maintenance & Compliance from Summit Group 2022
  • Trained in Spa Booking Systems Management by procedure in 2023

Certifications

  • Certified Spa Manager (CSM) - procedure
  • American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Management Certification - procedure
  • Google Certified Professional Cloud Architect
  • Conflict Resolution Certification - method
  • Certified Hospitality Supervisor (CHS) - standard
  • Certified Massage Therapist (CMT) – Phoenix

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