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Skills

  • Menu development
  • Relationship building
  • Portion control
  • Food plating and presentation
  • Conflict resolution
  • Event planning and coordination
  • Client account management
  • Strategic planning
  • Quality assurance and control
  • Sales expertise

Work Experiences

  • Provided clients with customized and effective solutions that met their specific needs.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Devised 9 corporate communication plans through data analysis and quality assurance.
  • Devised and implemented effective marketing strategies that increased the store's ranking by 15 positions.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.
  • All kitchen staff was hired and managed by me.
  • Oversaw all merchandising, replenishment, and inventory decisions to drive growth.
  • Trained 2 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 15% increase in customer satisfaction.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Worked directly with management, Food Service Directors, and the procedure department to brainstorm, discuss strategy, and mitigate metric issues.

Summaries

  • Budgeting, personnel management, and solving routine and complex problems are all skills I have.
  • Food Service Director is a multi-talented Food Service Director who is consistently rewarded for planning and operational improvements.
  • Effective at meeting operational and financial goals in the food service industry.
  • Individual with over 3 years of experience as a General Manager for method organization.
  • Maintain efficient and smooth Miscellaneous operations by providing effective leadership and team management at all levels.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Food Service Director with 6 years of successful workflow optimization and client relations experience.
  • Experienced Food Service Director with a track record of building and motivating strong restaurant teams to assist 11 customers on a daily basis.
  • Years of progressive leadership experience 14
  • With forward-thinking strategies, skilled in maximizing employee performance, customer relations, and business profitability.

Accomplishments

  • Established partnerships with local producers, reducing procurement costs by $12 per month while elevating menu quality.
  • Formulated and launched a hybrid catering model, increasing departmental revenue by $15 within several months.
  • Launched a promotional campaign for new menu items, driving customer interest and achieving a 77% increase in sales within the first two weeks.
  • Collaborated with marketing teams to devise promotional events, boosting peak time revenues by 49%.
  • Conceptualized and executed themed events that increased customer engagement and boosted meal sales by 21% over several months.
  • Documented and resolved framework which led to standard.
  • Led cross-functional team to implement a kitchen automation system, resulting in a 68% increase in kitchen productivity.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Developed a new inventory tracking system that decreased food waste by 60% and resulted in savings of $3 annually.
  • Designed and led a health and safety drill program, achieving a 24% decrease in compliance issues during inspections.

Affiliations

  • Society of Women Engineers
  • Society of Human Resource Management
  • Restaurant Facilities Management Association (RFMA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Food Safety Education Month Participant - 2018
  • American Medical Informatics Association
  • Institute of Food Technologists (IFT)
  • American Marketing Association
  • Academy of Nutrition and Dietetics
  • National Association of Social Workers

Certifications

  • National Restaurant Association Food Safety Re-certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Certified Professional – Food Safety (CP-FS) - from NEHA
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Culinary Nutrition Expert Program Certification
  • Apple Certified Associate (ACA)
  • Alcohol ServSafe Certification
  • Certified Hospitality and Tourism Management Professional (CHTMP)

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