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Skills

  • Revenue forecasting
  • Quality assurance and control
  • Vendor relationship management
  • Workflow planning
  • Employee scheduling
  • Deadline-oriented
  • Conflict resolution
  • Policy development
  • Coaching and mentoring
  • Operations management

Work Experiences

  • Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Was in charge of all corporate communications to ensure that information sharing initiatives were successful.
  • Trained, coached, and mentored staff to ensure that the new procedure program was implemented smoothly.
  • Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
  • Oversaw all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance.
  • By coordinating consistent floor merchandise plan changes to drive sales, I was able to increase profitability.
  • Drove organizational goals by identifying and solving complex strategy problems in a timely and effective manner.
  • Implemented the system program and employed project management to ensure that guests have a memorable, consistent, and positive experience.
  • Maintained project quality with a hands-on management style.

Summaries

  • To handle expected operational needs, orchestrate optimal resource utilization.
  • With 8 years of experience planning, leading, and improving quality assurance functions, I am an enthusiastic leader.
  • Hardworking, aspirational, and resourceful, with a firm grasp on business priorities and best practices.
  • Professional who is personable, responsible, and hardworking.
  • Dedicated Food Service Director with management experience and a willingness to take on additional responsibilities in order to meet tight deadlines.
  • Experienced Food Service Director with success in driving innovation and early adoption of emerging technologies and platforms.
  • Experienced Food Service Director with a track record of building and motivating strong restaurant teams to assist 11 customers on a daily basis.
  • To maximize the profitability of food service operations, the background includes improving performance, lowering costs, and eliminating waste.
  • Professional goal-oriented manager with a track record of Miscellaneous success.
  • Exceptional budget management resulted in a savings of 3% in 18 months.

Accomplishments

  • Led cross-functional team to implement a kitchen automation system, resulting in a 68% increase in kitchen productivity.
  • Established partnerships with local producers, reducing procurement costs by $12 per month while elevating menu quality.
  • Developed a new inventory tracking system that decreased food waste by 60% and resulted in savings of $3 annually.
  • Resolved product issue through consumer testing.
  • Introduced a food presentation program, enhancing visual appeal and increasing satisfaction scores by 58%.
  • Optimized workforce scheduling, cutting overtime by 19% while maintaining consistent service coverage.
  • Led a continuous improvement initiative that reduced equipment downtime by 44% through routine maintenance scheduling.
  • Coordinated with health inspectors to ensure a zero-violation rating for 11 consecutive years across all locations under management.
  • Supervision: Supervised sales team to monitor sales activity and goal achievement.
  • Documented and resolved framework which led to standard.

Affiliations

  • Institute of Food Technologists (IFT)
  • National Restaurant Association (NRA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Lions Club
  • Raleigh Business Bureau Member - 2020
  • International Foodservice Distributors Association (IFDA)
  • Foodservice Equipment Distributors Association (FEDA)
  • American Marketing Association
  • Food Management’s Top 50 Innovators Recognition - 2017
  • National Association of Convenience Stores (NACS) Member - 2018

Certifications

  • CompTIA Network+
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Culinary Nutrition Expert Program Certification
  • Creative Problem Solving
  • Google Certified Professional Cloud Architect
  • Certified Restaurant Facility Professional (CRFP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Alcohol ServSafe Certification
  • Food Safety Preventive Controls Alliance (FSPCA) PCQI Certification
  • Commercial Kitchen Equipment Certification

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