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Skills

  • Coaching and mentoring
  • Territory management
  • Trained in consumer marketing
  • Supply chain forecasting
  • Performance Metrics Development
  • Strategic planning
  • Problem resolution
  • Performance Analysis
  • Sales presentations
  • Targeted marketing campaigns

Work Experiences

  • Increased retail sales volume in my assigned territory by 10% through strategic budgeting and product promotion.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Managed a team of 5 people who sold metric products and services worth more than $7.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Increased market penetration and sales figures by 18% by leveraging supplier relationships and personally overseeing negotiations.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Achieved an industry-leading system by applying strategic program industry knowledge and leadership skills.

Summaries

  • Achieved a 68% increase in returning customer rates.
  • Achieved monthly sales exceeding $10.
  • Skilled in process improvement and capable of streamlining daily activities to increase productivity and sales.
  • Boosted overall operational efficiency.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Achieved 75% faster transaction times.
  • Clear understanding of performance reporting and cross-functional collaboration as well as stakeholder engagement training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Sales Manager with over 10 years of experience building relationships and partnerships, servicing accounts, and increasing profits.
  • Achieved sustained sales growth.

Accomplishments

  • Trained and mentored 3 sales staff on trade-in appraisal and resale value techniques, leading to a 21% increase in accurate appraisals.
  • Supervised a campaign integrating social media with used car listings, increasing customer engagement by 66% and contributing to higher lead generation.
  • Created a performance-tracking system for the sales team focused on key metrics like average deal size and vehicles sold per lead, improving efficiency by 35%.
  • Assessed trade-in vehicles using proprietary valuation techniques, ensuring maximum resale value and reducing depreciation loss by 43%.
  • Implemented strategic pricing analysis, reducing time-on-lot by 60% across used vehicle inventory.
  • Implemented industry best practices to accurately forecast demand for used vehicles, reducing overstock by 54% while increasing sell-through rates.
  • Devised a unique referral program for sales associates that resulted in a 56% growth in dealership’s repeat customer rate over two years.
  • Collaborated with marketing to design and implement targeted online promotions, which raised online inquiries by 9 and increased lot visits by 56%.
  • Led cross-departmental collaboration to establish a new logistics process that improved stock replenishment speed by 74% and cut turnover time by 13 days.
  • Led a dealership-wide initiative to reduce vehicle holding time, cutting the average lot time for used vehicles by 14 days.

Affiliations

  • Association of Motor Vehicle Sales Professionals (AMVSP)
  • International Council of Nurses
  • International Organization of Motor Vehicle Manufacturers (OICA)
  • American International Automobile Dealers Association (AIADA)
  • Automotive Trade Association Executives (ATAE)
  • Toastmasters
  • Automotive Sales Training Institute (ASTI)
  • Project Management Institute
  • Certified Vehicle Marketing Analyst (CVMA)
  • Society of Women Engineers

Certifications

  • Certified Procurement Professional (CPP) - Vantage
  • NADA Dealer Academy Graduate - 2018
  • Apple Certified Associate (ACA)
  • Automotive Finance and Insurance Certification (AFIP) - Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Automotive Leasing and Finance Professional (ALFP) - 2015
  • SHRM Certified Professional (SHRM-CP)
  • Ford Motor Company Certified Used Vehicle Buyer - 2018
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)

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