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Skills

  • Multi-tasking in high-pressure situations
  • Multicultural communication
  • Regulatory compliance
  • Organization
  • Class IV and V rapid navigation
  • Limbing and bucking
  • Log inspection
  • Cross-functional team collaboration
  • Collaborative tour planning
  • Accident and incident prevention

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with local businesses to create value-added tour packages, increasing guest referrals and regional brand awareness.
  • Conducted routine equipment inspections.
  • Accommodated diverse schedules.
  • Collaborated with local businesses.
  • Coordinated camera crew logistics for live adventure streaming events, boosting brand visibility by 44% through social media interaction.
  • Answered 9 calls per three years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted corporate team-building journeys.
  • Addressed language-specific needs.

Summaries

  • Committed to delivering safe rafting adventures.
  • Consistently delivered immersive rafting trips.
  • Achieved high customer satisfaction.
  • Collaborated with local conservationists.
  • Achieved a 21% growth in positive guest reviews.
  • Accommodated early morning and twilight trips.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • Adept at building rapport with multicultural clientele.
  • Capable logger with prior experience managing high-performing crews.
  • Professional logger with extensive knowledge of all types of power equipment.

Accomplishments

  • Orchestrated large group events, including corporate retreats, managing logistics for groups of 9 or more.
  • Developed training programs for new guides, speeding up onboarding processes by 24%.
  • Facilitated pre-trip briefings, reducing safety incidents by 45% compared to the previous season.
  • Applied conflict resolution techniques to de-escalate tense situations and improve overall guest morale.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured compliance with all local environmental regulations, maintaining Northwind’s certifications and licenses.
  • Created lasting guest relationships, earning a 40% increase in customer referrals and positive reviews.
  • Achieved PMP in outdoor emergency care, enabling the management of on-trip medical situations efficiently.
  • Pre-emptively addressed guest concerns during the safety briefing, reducing mid-trip complaints by 62%.
  • Exemplified leadership qualities by stepping into the role of head guide during peak season, ensuring smooth operation across 8 rafting trips daily.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Sponsored by category Adventure Team
  • National Swiftwater Rescue Association (NSRA) Certified Instructor
  • Project Management Institute
  • Wilderness Medical Society (WMS) Fellowship
  • Certified Outdoor Enthusiast with International Travel Group
  • Certifications from the National Proficiency in Adventure Guiding (NPAG)
  • Jaycees
  • Member of Rafting and Outdoor Recreation LinkedIn Professional Group
  • Certified Swiftwater Rescue Technician through metric

Certifications

  • National Outdoor Leadership School (NOLS) Leadership Certification
  • First Aid/CPR Certified
  • Advanced Wilderness Life Support (AWLS) Certification
  • CompTIA Network+
  • Whitewater Rafting Guide Certification Lakeside Partners 2018
  • Swiftwater Rescue Technician Certification 2023
  • FEMA Incident Command System (ICS) Certification program
  • Professional Raft Guide Qualification Brightline Raleigh 2020
  • Certified Public Accountant (CPA)
  • Paddle America Club Leadership Endorsement 2024

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