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Skills

  • Claim dispute resolution
  • Team management
  • Local building code knowledge
  • First Aid/CPR
  • Onsite inspection skills
  • Accident investigation and documentation
  • Field safety audits
  • Estimation report generation
  • Hands-on field inspections
  • Client advisory on repair methods

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Identified potentially fraudulent claims and reported them to Independent Field Inspector for further investigation and analysis.
  • Compiled evidence from accident scenes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved clear communication with clients.
  • Audited repair completion reports.
  • Applied advanced knowledge in blueprint interpretation to pinpoint discrepancies during inspections, leading to a 70% reduction in project overruns.
  • Bridged the gap between policyholders and contractors.
  • Communicated immediate safety concerns.
  • Worked with local body shops to assign repair jobs and arranged for customers to rent vehicles for the duration of the restoration process.

Summaries

  • Continuous improvement advocate.
  • Collaborated with multidisciplinary engineering teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Conducted field evaluations for residential and commercial properties.
  • Appraiser with a high volume of appraisals to complete quickly and accurately.
  • Accomplished in identifying key structural weaknesses during property inspections, providing critical feedback that resulted in more precise insurance claims payments.
  • Collaborated with multidisciplinary engineering teams to identify structural issues during pre-construction inspections, reducing potential delays in project execution.
  • Independent Field Inspector is a multi-talented Independent Field Inspector who is consistently rewarded for planning and operational improvements.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Independent Field Inspector who is detail-oriented and has 17 years of appraisal experience.

Accomplishments

  • Documented and resolved system which led to method.
  • Audited repair completion reports, verifying they adhered to insurance and contractual codes, reducing claim reprocessing by 43%.
  • Maintained a multilingual client support service during inspections, increasing accessibility across non-English speaking clients, leading to 62% overall satisfaction rating.
  • Collaborated with a regional engineering team to provide second-opinion damage reports, reducing disputes by 42%.
  • Reduced internal operational costs by 26% through improved inspection time management and route planning.
  • Used advanced digital tools, such as Power BI, to analyze and categorize risk on a daily basis, increasing inspection productivity by 23%.
  • Introduced drone technology for roof inspections, reducing manual labor hours by 31%, while improving data accuracy.
  • Identified and mitigated 61% potential risks of legal disputes through thorough documentation and client consultations.
  • Collaborated with a team of contractors and insurance adjusters to finalize claims settlements for clients within 6 days on average.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Human Resource Management
  • National Institute of Building Inspection Technicians (NIBIT)
  • National Insurance Crime Bureau (NICB)
  • Affiliate Member, National Society of Professional Insurance Investigators (NSPII)
  • Toastmasters
  • Property Damage Appraisers, Inc. (PDA)
  • Crisis Management Expert for Insurance Adjusters (CMEIA)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Rotary International

Certifications

  • Asbestos Inspector Certification – Environmental Protection Agency (EPA)
  • Fire and Smoke Restoration Technician (FSRT) – IICRC
  • Certified Building Inspector – American Institute of Inspectors (AIHI)
  • Certified Professional Adjuster (CPA) – National Association of Independent Insurance Adjusters (NAIIA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Licensed Building Contractor – program
  • Project Management Professional (PMP)
  • Certified Electrical Inspector – National Institute for Certification in Engineering Technologies (NICET)

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