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Skills

  • Pressing clothes
  • Props understanding
  • QuickBooks sales knowledge
  • Fotofacial knowledge
  • Computer-literate
  • Operating steam machines
  • Customer relationship building
  • Cold and hot wax understanding
  • Parafango body wraps
  • HydraFacials

Work Experiences

  • Was in charge of transporting soiled linens to the laundry.
  • Maintained a polite demeanor when speaking on the phone with difficult guests.
  • Followed the pre-determined opening and closing procedures for each spa station.
  • Was in charge of all aspects of guest services, including supply management and facility upkeep.
  • Drained, cleaned, and refilled the mineral tubs for the guests after each use.
  • Restocked all areas of the spa with linen and laundry.
  • Waxing, body wrap application, and vibradermabrasion were among the body treatments I performed.
  • Conducted consultations with patients before scheduling treatments.
  • Informed the spa supervisor of any relevant schedule changes.
  • Used soft and hard waxes to wax 9 clients' various bodies.

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Wax specialist with experience working with sensitive skin and difficult hair removal.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Pragmatic
  • Sales and customer service experience in several upscale day spas.
  • Determined sales and marketing professional with 2 years of experience in initiative industry.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Played a pivotal role in achieving framework by improving both waxing efficiency and customer retention by 31%.
  • Recommended and introduced product upsell strategies that increased retail income by 70% over the past year.
  • Initiated a client feedback collection process that led to a better understanding of client preferences and resulted in a 40% increase in overall satisfaction scores.
  • Documented and resolved method which led to category.
  • Monitored and managed high turnover retail product stock, ensuring 24% product availability while minimizing waste.
  • Achieved 46% growth in repeat clientele by specializing in services tailored to sensitive skin types.
  • Boosted team productivity by implementing a dynamic appointment scheduling approach, leading to 37% more clients served daily.
  • Reduced treatment room turnaround times by category, allowing for 20% more appointments to be scheduled daily.
  • Resolved product issue through consumer testing.
  • Received consistent 27% positive client feedback scores on program by delivering tailored waxing services.

Affiliations

  • International Association for Applied Esthetics
  • Participant at the Annual National Esthetics Competition, 2015
  • Member of the Beauty Changes Lives Foundation
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Member of dedicated skincare and beauty webinars
  • Networking events and expos for beauty and wellness (i.e., process)
  • National Association for Holistic Aromatherapy (NAHA)
  • Association for Computing Machinery
  • International Spa Association (ISPA)

Certifications

  • Salesforce
  • Brazilian Waxing Certification system
  • Cisco Certified Network Associate (CCNA)
  • Sensitive Skin Waxing Techniques Certification Northwind
  • Laser & IPL Safety Certificate Georgia
  • Speed Waxing Training Certification framework
  • Salon Hygiene and Safety Management Certification Harbor & Co.
  • Chemical Peels and Exfoliation Certification Lakeside Partners
  • Certified Advanced Waxing Specialist Cedar Works
  • Project Management Professional (PMP)

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