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Skills

  • Search engine optimization
  • Radio studios
  • Sound editorial judgment
  • Interpersonal skills
  • Wager management
  • Story development
  • Decision-making
  • MS Office
  • Process improvement
  • Research expert

Work Experiences

  • Kept the game moving by efficiently handling chips, cards, money, and gaming equipment.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Collaborated with a camera crew on location to optimize story visualization for a wide range of viewers.
  • Looked for industry trends on social media and through online sources.
  • Advised the video-editing crew on the material to be used for video, as well as handling voice-overs following the editing phase.
  • Served as a point of contact for 17 departments and 16 stations.
  • Covered workflow optimization and client relations while working on the method beat.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Acted as a spokesperson and representative for the station at assigned station events and other community forums.

Summaries

  • Talent agent with a lot of energy who is good at spotting and developing on-air talent.
  • Demonstrated ability to keep a close eye on the game table while keeping an eye out for foul play.
  • Technical Director with a strong track record of liaising between departments and providing expert technical advice on all aspects of operations.
  • Has a knack for coming up with new ideas and telling compelling stories.
  • Strengths in client relations and strategic planning backed up by Media and Journalism training.
  • Excellent sense of deception and conflict resolution.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Having a keen eye for new ideas and the ability to appeal to a wide range of people.
  • Hardworking and meticulous media professional seeking a position as a reporter for Summit Group to cover current events.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Represented
  • Ensured
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Awarded Innovation Award by system in 2017.
  • Solved
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Raised more than $3 in donations and grant money to fund method.
  • Integrated
  • Advised
  • Documented

Affiliations

  • American Marketing Association
  • Casino Floor Management Leadership Program Alumni
  • National Casino Institute Certification Program Alumni
  • Certified Game Dealer in system Organization
  • International Council of Nurses
  • Professional Croupier Guild of process
  • Casino Croupiers Union category
  • Gaming Management Association (GMA)
  • Accredited Casino Fraud Prevention Experts Society
  • Casino Talent Development Network

Certifications

  • Communication and Leadership in Gaming Operations 2022
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Compliance & Risk Management Certification for Casinos
  • RGC Responsible Gambling Certification
  • Casino Management Certification 2022
  • Certified Gaming Trainer Cedar Works
  • Gaming Security Officer Certification Vantage
  • Responsible Service of Alcohol (RSA) Certification
  • Certified Advanced Dealer system

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