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Skills

  • Report analysis
  • Customer and client relations
  • Credit and collections
  • Scheduling and calendar management
  • Human resource laws
  • Transcription and dictation
  • Presentation design
  • Social media knowledge
  • Business Administration
  • Travel planning

Work Experiences

  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 9% reduction in the company's travel expenses.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $4.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Achieved a 72% positive change in future event planning.
  • Created process presentations that were both informative and appealing.
  • Created a new data management system that reduced data retrieval time by 16%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.

Summaries

  • With 14 years of experience as Administrative Support Volunteer in Seattle, I am organized and hardworking.
  • Process improvement and team leadership are examples of areas of expertise.
  • Customer service and conflict resolution skills are excellent.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 13-person team.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Expert at locating and resolving inconsistencies.
  • Prepared to bring 18 years of experience to Ironclad Systems and take on a new and challenging role.

Accomplishments

  • Coordinated logistics for initiative attended by 5 participants, resulting in a 28% increase in attendee satisfaction ratings.
  • Trained over 11 volunteers on key administrative tasks, ensuring organizational policies were adhered to, with a 72% success rate.
  • Drafted and processed departmental correspondence, resulting in a 28% increase in response time from external vendors.
  • Collaborated with team of 16 in the development of system.
  • Collaborated with a cross-functional team to execute outreach strategies, leading to a 30% increase in community engagement.
  • Successfully executed support tasks for internal audits, ensuring 35% policy compliance and timely submission of required documentation.
  • Adopted an advanced filing method that reduced document retrieval time by 59%, contributing to improved operational efficiency.
  • Coordinated department-wide meetings, ensuring scheduling efficiency and seamless document preparation across 9 stakeholders.
  • Provided front-end administrative support, assisting in customer inquiries and improving first-contact resolution rates by 35%.
  • Managed confidential information for process and achieved a 81% rating on security and data protection audits.

Affiliations

  • Association of Nonprofit Professionals (Volunteer Focus)
  • Society of Human Resource Management
  • Project Management Institute (PMI) - Administrative Support Chapter
  • National Association for Professional Organizers (NAPO)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Administrative Management Society (AMS)
  • Charity Logic Accreditation for Volunteer Coordinators
  • Volunteer Management Professionals of Canada
  • Global Business Travel Association – Administrative Support Professionals

Certifications

  • Certified Public Accountant
  • Customer Service and Support Specialist Certificate from Cedar Works
  • Volunteer Management Certificate from metric
  • First Aid/CPR Certified
  • Basic Record-Keeping and Documentation for Nonprofits Certificate from Cedar Works
  • CompTIA A+ Technician
  • Inventory Management Fundamentals Certification from initiative
  • Data Integrity Best Practices in Power BI Certification from framework
  • SHRM Certified Professional (SHRM-CP)
  • Fundamentals of Nonprofit Advocacy and Policy Certificate from Brightline

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