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Skills

  • Transcription and dictation
  • Sage 50 US
  • Customer relations and communications
  • Bookkeeping
  • Project Planning
  • Business Administration
  • Sorting and labeling
  • Data entry
  • Executive presentations
  • Administrative support

Work Experiences

  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Effectively interacted with Administrative Support Volunteer and Administrative Support Volunteer, took detailed notes, and distributed minutes to all attendees in three years meetings.
  • Created new filing and organizational procedures that helped the company save $17 per three years in labor costs.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Oversaw 6 calendars in order to coordinate meetings, appointments, and events strategically.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Completed special projects on time and on budget, exceeding the goals of both the metric department and the organization as a whole.
  • Wrote business documents such as category, program, and system that were clear and professional.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Support Volunteers and clients.

Summaries

  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Prepared to bring 18 years of experience to Ironclad Systems and take on a new and challenging role.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Extensive data collection and extraction experience.
  • When it comes to supporting daily activities as well as coordinated to improve the program, I'm a productive team player.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Customer service and conflict resolution skills are excellent.
  • Bringing 12 years of outstanding performance in related roles to the table.
  • Team player who is knowledgeable in quality assurance and budget management.

Accomplishments

  • Documented and tracked expense reports using Asana for a team of 15 staff, resulting in a 81% improvement in financial reporting accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated department-wide meetings, ensuring scheduling efficiency and seamless document preparation across 9 stakeholders.
  • Collaborated in the creation of a resource library that improved employee access to training materials and increased productivity by 56%.
  • Collaborated with team of 16 in the development of system.
  • Managed confidential information for process and achieved a 81% rating on security and data protection audits.
  • Trained over 11 volunteers on key administrative tasks, ensuring organizational policies were adhered to, with a 72% success rate.
  • Coordinated logistics for initiative attended by 5 participants, resulting in a 28% increase in attendee satisfaction ratings.
  • Enforced organizational policies while managing volunteer schedules, resulting in 74% error-free timekeeping and attendance records.
  • Coordinated meetings and special events, leading to a decrease in planning errors and an 57% increase in team productivity.

Affiliations

  • Volunteer Management Professionals of Canada
  • Network of Executive Women – Administrative Associate Chapter
  • Society of Government Meeting Professionals (SGMP) – Administrative Members
  • International Virtual Assistants Association (IVAA)
  • Association of Office Professionals in Higher Education
  • Society of Women Engineers
  • American Society of Safety Professionals
  • International Association of Records Managers and Administrators (ARMA)
  • National Association of Executive Assistants and Administrators (NAEAA)
  • Nonprofit Leadership Alliance – Volunteer Chapter

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Customer Service and Support Specialist Certificate from Cedar Works
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Project Management Essentials Certification from Northwind
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Emotional Intelligence for Team Collaboration Certificate from Cedar Works
  • Data Integrity Best Practices in Power BI Certification from framework
  • Privacy and Data Protection Certification (GDPR/CCPA compliance)
  • Google Certified Professional Cloud Architect

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