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Skills

  • Advanced CRM tools proficiency
  • Community Engagement Events Planning
  • Managing retail build outs
  • Store growth planning
  • Time management and prioritization
  • Operational improvement
  • First Aid/CPR
  • Digital marketing
  • Arizona licensed real estate agent
  • Problem resolution

Work Experiences

  • Processed credit card payments and counted back change and currency with a 11% accuracy rate.
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • Conducted walkthroughs of departments to assess and correct issues such as cleanliness, insufficient stock levels, and poor merchandising.
  • Reviewed inventory and sales records, kept track of trends, and reported on activities to senior management for use in making key decisions.
  • Worked one-on-one with employees to motivate them while also providing constructive criticism in a busy retail environment.
  • Collaborated with all company departments to ensure consistent branding and strategic product placement.
  • Achieved a 25% improvement in targeted product sales.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Employees were assigned tasks based on their individual strengths and experience in risk assessment.
  • Acquired 10 new key accounts.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Community Sales Manager with 7 years of experience who is client-focused.
  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Customer service-oriented professional with a positive attitude and stakeholder engagement and risk assessment abilities.
  • Strategic thinker with expertise in quality assurance.
  • Experienced retail supervisor with a proven track record of motivating high-performing teams to achieve and exceed sales, service, and operational goals.
  • Community Sales Supervisor and team leader with 18 years of experience in program settings.
  • Community Sales Supervisor is a dedicated and hardworking Community Sales Supervisor who can lead and motivate retail workers to consistently provide excellent service.
  • Coach team members to effectively address customer concerns and communicate with tact and diplomacy to consistently foster superior customer service standards.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Managed monthly sales forecasts and analysis for the region, ensuring accurate projections that led to a 82% increase in overall company profitability.
  • Implemented a new CRM platform, improving tracking of customer interactions and achieving a 21% boost in overall client management efficiency.
  • Coordinated cross-functional efforts between sales, marketing, and support teams, aligning strategies that resulted in a combined 65% increase in customer retention.
  • Regularly reviewed and adjusted sales strategies to meet evolving customer needs, consistently seeing a 21% improvement in customer satisfaction.
  • Proposed and led community workshops and events, driving engagement that resulted in a 76% increase in foot traffic to retail locations.
  • Achieved Top Performer recognition for executing community outreach events that directly boosted customer acquisition by 84% against KPIs.
  • Spearheaded a pilot initiative to revamp the sales funnel, improving customer lead conversion rates by 56% within 6 months.
  • Revamped sales compensation structure to better align with team goals, resulting in a 20% increase in individual employee motivation and output.
  • Increased community engagement by 26% through strategic partnerships with local organizations and stakeholders.
  • Exceeded quarterly sales targets by motivating the team through individual coaching sessions, with overall team performance improving by 55%.

Affiliations

  • Contributor, Sales Enablement Collective, working on case studies and resources to improve community sales strategies.
  • Workshop Facilitator, Sales Leadership Institute, aiding professionals in mastering high-converting customer outreach techniques.
  • Active Leader, process Merchants Association, aligning sales efforts with community-wide initiatives.
  • Volunteer, Atlanta's Downtown Association, collaborating to increase foot traffic through specialized events.
  • Panelist, Regional Sales Strategy Forum, sharing tactics for sales growth and brand loyalty.
  • Member, Digital Marketing Institute, leveraging social media and online platforms for community sales growth.
  • Member, Retail Industry Leaders Association (RILA), gaining insights into community-level retail strategy.
  • Participant, Leadership in Business Sales Summit, focusing on industrial growth driving community impact.
  • Mentor, Women in Sales Leadership, empowering emerging leaders and facilitating professional development.
  • Mentor, Local Business Partners Program, assisting small businesses in developing effective sales and marketing plans.

Certifications

  • CompTIA Security+
  • Master Certified Negotiation Expert (MCNE) by Brightline
  • Sales Enablement Certificate by the Sales Enablement Society
  • Certified Marketing Professional (CMP) by Meridian
  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)
  • Executive Sales Management Certification by Florida State University College of Business
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CERTIFIED: Sales Operations Specialist by HubSpot Academy

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