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Skills

  • Territory Sales Experience
  • Operations management
  • Customer Relationship Management (CRM)
  • Intake repair
  • Microsoft Office
  • CRM Systems
  • Product ordering
  • Accounts payable/receivable
  • Team leadership and development
  • Mechanical systems maintenance

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Managed
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Kept track of everything.
  • Ensured
  • Established
  • Successfully led key projects that yielded a metric.
  • Responded quickly to customer concerns and resolved standard issues using vendor management and project management.
  • Transported ServiceNow to the past year customer locations.
  • Measured yardage and looked for stray golf balls.

Summaries

  • Senior Service Advisor with 9 years of successful process improvement and workflow optimization experience.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Worker who is skilled at identifying problems and resolving complex issues with minimal supervision.
  • Skills in client relations and team leadership are available.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Senior Service Advisor is articulate and driven to succeed.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Service-driven
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.

Accomplishments

  • Standardized training operations across multiple locations, directly contributing to a 77% increase in productivity for new hires.
  • Recommended key updates to core Service Level Agreements (SLAs), resulting in a 34% improvement in agreement renewal rates.
  • Led the successful transition to an online booking system (ServiceNow), resulting in a 43% efficiency improvement across service scheduling.
  • Orchestrated a department-wide restructure that improved efficiency measures, slashing response time from system to standard.
  • Developed and implemented a quality assurance program for process improvement, leading to a 58% improvement in department accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced new service initiatives which led to a 72% decrease in customer complaints and an overall increase in service reliability.
  • Directed service personnel in diagnostics and problem resolution, reducing vehicle downtime by an average of 72%.
  • Identified key areas for improvement in process handling, cutting operational costs by $6 per quarter.
  • Boosted department morale and performance by implementing dedicated success metrics and team-building exercises, resulting in 45% decreased turnover.

Affiliations

  • Society for Maintenance & Reliability Professionals (SMRP)
  • Institute for Service Excellence
  • Automotive Service Association (ASA)
  • Society of Human Resource Management
  • Freemason
  • International Association of Administrative Professionals
  • Project Management Institute
  • American Society for Quality (ASQ) for process improvement
  • International Council of Nurses
  • Leadership in Automotive Service Leadership Workshops

Certifications

  • Advanced Customer Service Strategies Certification - standard
  • Operational Excellence in Customer Service Certification - process
  • Lean Six Sigma Green Belt Certification - framework
  • Warranty Management Certification - program
  • Certified Supply Chain Professional (CSCP) – APICS
  • OEM Dealership Service Advisor Training - category
  • Certified Manager of Quality/Organizational Excellence (CMQ/QE) - American Society for Quality (ASQ)
  • Communication Skills for Service Leaders Certification - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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