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Skills

  • Organization
  • Ability to compile data
  • Claims follow-up and collections
  • Multi-tasking and case prioritization
  • Insurance industry experience
  • Legal research for claim validation
  • Automated case tracking
  • Ability to archive files
  • Process improvement
  • Team building

Work Experiences

  • Conducted mediation and informal settlement negotiations.
  • Achieved a $114,000 total annual recovery by investigating liability in multi-party accident scenarios in 2020.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Existing policies were modified, updated, and processed by me.
  • Collaborated with contractors to improve efficiency.
  • Achieved a 45% success rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 60% reduction in average settlement time.
  • Transported QuickBooks to 18 months customer locations.

Summaries

  • Subrogation Claims Representative with 17 years of successful quality assurance and budget management experience.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to procedure regulations and metric department guidelines.
  • Achieved a 56% decrease in claims handling time.
  • Excellent communication and computer skills, as well as a thorough understanding of framework insurance policies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Insurance Clerk with strong math and communication skills.
  • Excellent clerical, mathematical, and interpersonal skills.
  • Achieved a 42% reduction in outstanding liabilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • 8 wpm typing speed with 7% accuracy and Microsoft Excel knowledge.

Accomplishments

  • Implemented a case prioritization system, reducing subrogation claim cycle times by 69% and freeing up resources for high-value cases.
  • Negotiated settlements on disputed claims totaling over $11, resolving cases without need for litigation.
  • Liaised with external claims adjusters to expedite recoveries, achieving 54% faster claim resolution.
  • Reduced vendor billing disputes by 72% through thorough documentation and proactive communication with contracted vendors.
  • Instrumental in reducing backlog of subrogation cases by 30% through efficient prioritization and follow-up.
  • Collaborated with cross-functional teams to improve subrogation workflows, increasing claim settlement speed by 40%.
  • Assisted legal teams in case preparation for high-profile litigation, leading to a 43% success rate in court rulings.
  • Achieved 65% above target on annual subrogation recoveries by forming strategic partnerships with third-party contractors.
  • Improved multi-claim case handling by developing a new subrogation workflow, shortening the average recovery time by 18 months.
  • Led liability investigations for multi-vehicle claims, achieving a 54% win rate in high-complexity cases.

Affiliations

  • Claims and Litigation Management Alliance (CLM)
  • International Federation of Adjusting Associations (IFAA)
  • Toastmasters
  • Lawyers for Civil Justice (LCJ)
  • National Institute for Trial Advocacy (NITA)
  • Society of Registered Professional Adjusters (RPA)
  • Association for Supply Chain Management (APICS)
  • Association of Defense Trial Attorneys (ADTA)
  • Workers' Compensation Claim Professionals Association (WCCPA)
  • National Association of Subrogation Professionals (NASP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Workers' Compensation Professional (WCP)
  • Certified Business Analysis Professional (CBAP)
  • Claim Adjusters' Pre-Licensing Course Colorado
  • Risk Management Professional (RMP)
  • Associate in Claims (AIC)
  • Certified Subrogation Recovery Professional (CSRP)
  • Certified Litigation Management Professional (CLMP)
  • First Aid/CPR Certified
  • Insurance Institute of America (IIA) Advanced Subrogation Training

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