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Skills

  • First Aid/CPR
  • Relationship development
  • Market Positioning
  • Adult Learning Principles
  • Regulatory compliance
  • Product development
  • PeopleSoft
  • Business operations
  • Cross-functional collaboration
  • Stakeholder management

Work Experiences

  • Presentations, trend reports, kitted assets, and product data sheets were among the creative sales tools I developed.
  • Achieved a 83% boost in customer satisfaction scores.
  • Achieved a 38% reduction in training costs.
  • Achieved a 31% revenue boost after implementation.
  • Orchestrated metric and framework advertising campaigns to drive marketing efforts.
  • Oversaw the launch of 17 new products in order to increase market share and generate revenue of $5.
  • Analyzed competitive market trends to adjust curriculum content, ensuring that training modules stayed relevant and increased product differentiation by 29%.
  • Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Achieved a 18% better adoption rate among partners.
  • Increased Salesforce sales and brand exposure by developing new packaging, collateral, and sales materials, as well as optimizing target audience reach.

Summaries

  • Market Training Manager with 15 years of successful team leadership and process improvement experience.
  • Achieved 20% improvement in employee learning outcomes.
  • Achieved a 22% increase in adoption rates.
  • SEO content creation, social media audience engagement, and brand management are all skills I have.
  • Achieved a 50% improvement in performance metrics.
  • Aligned training initiatives with business goals.
  • Achieved 46% higher satisfaction scores post-training.
  • Market Training Manager is a multi-talented Market Training Manager who is consistently rewarded for planning and operational improvements.
  • Prepared to bring 17+ years of progressive experience to a challenging position where I can have a long-term impact on the company's and customers' success.
  • Within Miscellaneous, senior Market Training Manager and outstanding performer in cross-functional collaboration and process improvement.

Accomplishments

  • Introduced pre-training assessments to improve learning paths, ultimately reducing time to certification by 5% across customer success.
  • Standardized training processes across 6 regions, ensuring consistent employee skill levels and improving overall efficiency by 84%.
  • Created a central repository of training resources that reduced redundancies and saved approximately 11 hours of content creation time per month.
  • Partnered with 14 key vendors to provide industry-leading training content, securing a partnership ROI of 80% within the first 4 months.
  • Managed the transition to a hybrid learning model, reducing operational costs by 46% while maintaining a 81% increase in participant engagement.
  • Facilitated company-wide adoption of a digital learning environment on Workday, streamlining training while achieving a 15% increase in efficiency.
  • Devised and implemented scalable onboarding programs that decreased standard onboarding time by 18 weeks across multiple regions and teams.
  • Successfully integrated learning technologies to automate the evaluation and certification process, reducing administrative efforts by 17%.
  • Developed and implemented a global mentorship program that advanced succession planning efforts and led to a 2% increase in employee promotion rates.
  • Successfully aligned training objectives with company KPIs, resulting in a 62% increase in goal achievement by year-end.

Affiliations

  • National Training Managers Association (NTMA)
  • Global Training & Development Institute (GTDI)
  • Professional Association of Training Professionals (PATP)
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Toastmasters
  • National Society for Sales Training and Development
  • American Management Association (AMA)
  • Women in Learning & Development Professional Network
  • National Speakers Association (NSA)

Certifications

  • Certified Facilitator of Adult Learning (CFAL)
  • Certified Training Manager (CTM)
  • Google Certified Professional Cloud Architect
  • Certified Instructional Technologist (CIT)
  • Certified Customer Success Manager (CCSM)
  • HR Certification Institute (HRCI) - Professional in Human Resources (PHR)
  • Certified Sales Leadership Professional (CSLP)
  • Professional Scrum Master (PSM)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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