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Skills

  • Custom cleaning solutions implementation
  • Security systems
  • Adherence to company cleaning standards
  • Team building
  • High-performance equipment utilization
  • Safety protocols
  • Client relationship management
  • Operational improvement
  • Administrative support
  • Customer service excellence

Work Experiences

  • Followed instructions and followed guidelines to adhere to strict operation and maintenance regulations.
  • Completed coordinated and automated to keep the facility running smoothly.
  • Was in charge of maintenance, which included supervising employees and inspecting equipment.
  • Achieved results over one year.
  • Kept my standard knowledge up to date by doing process improvement and strategic planning.
  • Learned stakeholder engagement and strategic planning to help with office needs.
  • Evaluated daily workloads, scheduled and planned daily assignments, and managed a variety of projects.
  • Allocated cleaning equipment upgrades and procurement decisions based on crew feedback, improving operational efficiency and satisfaction by 40%.
  • Worked with others to brainstorm new framework possibilities.
  • Boosted contract renewals by 23%.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Cleaning Crew Supervisor.
  • Communicative and team-oriented, with HubSpot expertise.
  • Achieved 36% growth in crew competency and skill.
  • CPA certified
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Knowledge of HubSpot maintenance and repairs at a high level.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Knowledge of Workday in depth, as well as data analysis and quality assurance abilities.
  • Achieved 76% improved crew morale and output.

Accomplishments

  • Acted as the primary liaison between the cleaning team and clients, mitigating escalated complaints and achieving resolution within 4 hours to uphold service standards.
  • Worked collaboratively with Scrum Master auditors to ensure that all cleaning policies met health and safety guidelines, passing inspections with zero noncompliance issues.
  • Enhanced multilingual communication within the crew by 18%, allowing the team to better serve diverse client bases and ensuring language barriers did not hinder operations.
  • Led efforts to modernize cleaning protocols by integrating HubSpot into daily cleaning routines, reducing manual labor and increasing productivity by 49%.
  • Trained 7 team members in Scrum Master and advanced sanitation techniques, resulting in 65% increase in cleaning efficiency.
  • Streamlined inventory processes for all cleaning solutions and personal protective equipment, saving the company procedure per quarter through more accurate tracking.
  • Ensured client satisfaction by regularly conducting site inspections and resolving cleanliness concerns within 7 hours, leading to 25% improvement in client retention.
  • Directed a 6-member team during high-demand periods, ensuring that all cleaning was completed within requested timeframes and consistently met customer expectations.
  • Decreased absenteeism rates by 18% by introducing an incentive program that rewards consistent punctuality and exceptional work performance.
  • Reduced downtime on cleaning equipment by 6% by implementing a regular maintenance schedule, eventually lowering operational costs by program over 2024.

Affiliations

  • Certified Facility Manager (CFM) through the International Facility Management Association (IFMA) 2021
  • Chairperson of Process Improvement Taskforce at Northwind, Drove 32% Efficiency Gains
  • American Cleaning Institute (ACI) Advocacy Group Member, focused on sustainable products and technology methods
  • ServSafe Workplace Safety Certification for Hazard Mitigation in Cleaning, awarded 2015
  • Professional Member of the American Institute of Cleaning Sciences (AICS) since 2023
  • Affiliated as a Quality Auditor with procedure, since 2015
  • Chair of Safety and Compliance Committee, process Cleaning Association, 2022
  • Coordinator and Active Member in the Janitorial Technology Innovation Consortium, Joined 2015
  • National Association of Environmentally Responsible Facilities (NAERF) Member
  • Certified Building Service Executive (CBSE) Certification - Achieved 2016

Certifications

  • Certified Floor Care Specialist – IICRC
  • Certificate in Building and Environmental Maintenance – Community College Denver
  • Hazard Communication Standard (HCS) Training — OSHA
  • LEED Green Associate, U.S. Green Building Council (USGBC)
  • Expert Carpet Upholstery Technician – IICRC
  • Certified Chemical Handling Specialist – BSCAI
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Advanced Custodial Technician Certification – Cleaning Management Institute (CMI)
  • American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)

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