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Skills

  • MS Office
  • Partnership development
  • Organization
  • Microsoft Office Suite
  • Conflict resolution
  • Supervision
  • Team management
  • Standard equipment
  • Family Reunification Programs
  • Report writing and documentation

Work Experiences

  • 64% reported improved wellbeing.
  • Achieved a 68% decrease in service complaints.
  • Achieved results over several months.
  • Built trust within a diverse population.
  • Completed within 6 months.
  • Completed home welfare checks to comply with state and program guidelines.
  • Achieved 51% increase in client satisfaction.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advocated for clients in accessing public resources.

Summaries

  • Adept at designing and implementing peer mentorship programs, resulting in a 77% increase in retention rates among underserved youth participants.
  • Adept at designing peer mentorship programs.
  • Achieved results within 18 months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bridged gaps in legal service access.
  • Boosted access to legal services by 55%.
  • Award-winning advocate.
  • Boosted access to essential healthcare services by 39%.
  • Cultural Support Worker is a multi-talented Cultural Support Worker who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Organized and facilitated community forums with 3 cultural organizations to address issues of displacement and economic equity.
  • Participated in the creation of resource directories tailored for immigrant communities, improving access to essential services for 52% more individuals.
  • Empowered participants in language training programs, helping 11 clients achieve proficiency and integrate into the local workforce.
  • Coordinated with health services to improve mental health outreach, increasing culturally appropriate service use by 31% in 2018.
  • Collaborated with schools and local agencies, mentoring 6 adolescents from underserved communities, significantly enhancing their leadership skills.
  • Ran leadership development sessions for 16 emerging community leaders, resulting in 6 participants advancing to advocacy roles within Miscellaneous.
  • Utilized active listening techniques to support 17 clients in crisis, effectively connecting them with long-term support systems.
  • Represented the organization at cultural competence conferences, sharing best practices with 6 industry professionals and influencing policy frameworks.
  • Implemented tailored support strategies for 14 clients, helping them overcome barriers related to language, employment, or housing.
  • Documented and resolved framework which led to standard.

Affiliations

  • Society for the Study of Social Problems (SSSP)
  • Society of Human Resource Management
  • Community Development Society (CDS)
  • International Refugee Rights Initiative (IRRI)
  • Society of Women Engineers
  • National Housing Conference (NHC)
  • Cultural Competency and Health Disparities Collaborative
  • American Association of Service Coordinators (AASC)
  • American Public Health Association (APHA) - Community Health Division
  • Jaycees

Certifications

  • Certified International Refugee Assistance Specialist - Beacon Labs, 2022
  • Certified Cultural Competency Facilitator - Summit Group, 2024
  • ServSafe
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Compassion Fatigue Professional (CCFP) - Meridian, 2017
  • Cultural Awareness and Competency Certification - Beacon Labs, 2024
  • Certified Social Justice Advocate - Cedar Works, 2017
  • Certified Domestic Violence Advocate – Harbor & Co., 2016
  • Advanced Certificate in Humanitarian Action - Lakeside Partners, 2016

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