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Skills

  • Culturally appropriate care coordination
  • Program development and implementation
  • Partnership development
  • Data analysis of program success rates
  • Community trust-building
  • Conflict resolution
  • Conflict de-escalation
  • Client Satisfaction Improvement Strategies
  • Client needs assessment
  • First Aid/CPR

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted with job placement services.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Catered to dietary restrictions of diverse groups.
  • Addressed local needs in 2023.
  • Transported Salesforce to the past year customer locations.
  • Completed within 6 months.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Advocated for clients in accessing public resources, resulting in increased enrollment in HubSpot by 51% over two years.
  • Assisted 10 clients in obtaining citizenship.

Summaries

  • Collaborated with program to enhance mental health service access, leading to a 35% increase in client participation and support.
  • Awarded Innovation Award for excellence in cultural integration.
  • Assisted 17 individuals.
  • Bridged gaps in legal service access.
  • Awarded Top Performer for excellence in cultural integration, including a groundbreaking approach to cross-cultural community cohesion in Atlanta.
  • Excellent Cultural Support Worker with a strong emphasis on domestic violence prevention and education.
  • Award-winning advocate recognized for advancing community cohesion and cultural integration through collaborative efforts in Phoenix.
  • Boosted access to essential healthcare services by 39%.
  • Benefited the immigrant community.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with schools and local agencies, mentoring 6 adolescents from underserved communities, significantly enhancing their leadership skills.
  • Led a cross-cultural advocacy project with 4 participants, successfully influencing local policies to support underrepresented groups.
  • Conducted 14 community needs assessments, leading to the allocation of additional resources for underrepresented groups based on identified priorities.
  • Collaborated with team of 14 in the development of system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a pivotal role in a task force that improved housing and employment services for marginalized groups, resulting in 15 successful placements.
  • Developed and facilitated intercultural competency workshops, training over 2 staff members on cultural sensitivity protocols.
  • Designed and delivered cross-cultural workshops for public sector employees, aiding in improved service delivery for 11 immigrant families.
  • Developed and executed a support plan for refugee families, increasing access to healthcare services by 21%.
  • Organized and facilitated community forums with 3 cultural organizations to address issues of displacement and economic equity.

Affiliations

  • Cultural Competency and Health Disparities Collaborative
  • National Housing Conference (NHC)
  • American Society of Safety Professionals
  • American Association of Refugee and Immigrant Women
  • Society for Community Research and Action (SCRA)
  • National Fair Housing Alliance (NFHA)
  • Immigrant and Refugee Health Coalition
  • Jaycees
  • National Association for Family, School, and Community Engagement (NAFSCE)
  • Society of Human Resource Management

Certifications

  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Grant Writing Certificate - Meridian, 2021
  • Community Health Worker Certification - Ironclad Systems, 2017
  • Refugee Resettlement Program Certification - Harbor & Co., 2024
  • Certified Cultural Competency Facilitator - Summit Group, 2024
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mental Health First Aid Instructor (Brightline, 2019)

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