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Skills

  • KPI-driven performance management
  • Online conversion rate improvement methodologies
  • Market Trend Analysis and Adaptation
  • Business development and planning
  • Customer retention strategies
  • CRM tools optimization (ServiceNow)
  • Coaching and mentoring
  • Analytical problem solver
  • Review of contracts
  • Strategic planning

Work Experiences

  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Achieved an industry-leading program by applying strategic system industry knowledge and leadership skills.
  • Cut costs by 15% through client and distributor price negotiations.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Hired 12 sales representatives over a one year period.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Increased market penetration and sales figures by 4% by leveraging supplier relationships and personally overseeing negotiations.
  • Cut 6 months spending by 12% by using Microsoft Excel to create effective budgets.
  • Used sales presentations to communicate product quality and market comparisons.

Summaries

  • Accomplished Digital Sales Subscription Support Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 18+ accounts, generating more than $3 in revenue per one year.
  • Achieved retention growth of 82% over the past year.
  • Accomplished digital sales specialist.
  • Dedicated to streamlining processes while maximizing employee potential.
  • Achieved market penetration across initiative.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Digital Sales Subscription Support Manager is a multi-talented Digital Sales Subscription Support Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 82% reduction in cancellations.
  • Successful Digital Sales Subscription Support Manager with a passion for leading sales teams to new heights in revenue.
  • Over a 4-year career, I've built a strong track record as a performance-oriented sales leader.

Accomplishments

  • Spearheaded a retention marketing initiative that reduced subscription cancellations by 15% over the past year.
  • Analyzed key performance metrics to streamline the digital sales process, trimming operational costs by 34%.
  • Documented and resolved framework which led to metric.
  • Designed comprehensive subscription lifecycle management protocols that reduced customer cancellations during trial periods by 83%.
  • Developed and tested subscription retention campaign ideas leading to a 35% increase in renewals during Q10.
  • Liaised with customer service teams to optimize escalation paths, reducing response times for subscription support queries by 71%.
  • Built and led end-to-end digital sales training programs, ensuring all team members were proficient with Power BI.
  • Managed and optimized a Adobe Creative Suite subscription relaunch event, achieving 83% higher conversions during the 12 months sales period.
  • Resolved product issue through consumer testing.
  • Collaborated with product engineering to implement new features that improved user experience, driving up subscription retention rates by 83%.

Affiliations

  • Toastmasters
  • American Marketing Association
  • Board Chair, Digital Sales & Marketing Leadership Organization – lead initiatives to train and develop future leaders in digital subscription management services.
  • International Council of Nurses
  • American Society of Safety Professionals
  • Freemason
  • Member, International Customer Service Association (ICSA) – engage in knowledge sharing to enhance customer service excellence in digital products.
  • Member, Inbound Marketing Association – continually developing advanced inbound and paid ad strategies for increasing qualified subscription leads.
  • Member, American Marketing Association – focus on the intersection of marketing and sales in the online digital space.
  • American Medical Informatics Association

Certifications

  • Certified Revenue Management Executive (CRME) category 2015
  • AWS Certified Solutions Architect – Associate - program
  • Microsoft Dynamics 365 Sales Functional Consultant Associate - Microsoft, 2015
  • Certified CRM Professional - metric 2018
  • Sales Enablement Certified Professional - process 2022
  • Enterprise Account Manager Certification - category 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Digital Marketing Professional (CDMP) - Cedar Works
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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