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Skills

  • Sales presentations
  • Innovation in subscription product offerings
  • Multi-channel sales strategy implementation
  • Account planning and management
  • Compliance with subscription regulations
  • Territory management
  • High-impact presentation skills
  • Customer segmentation and targeting
  • Client onboarding process improvement
  • Accomplished manager

Work Experiences

  • Implemented Tableau to streamline procedure procedures and program tasks.
  • Developed and implemented new online marketing strategies that resulted in a 14% increase in sales.
  • Cut 6 months spending by 12% by using Microsoft Excel to create effective budgets.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Achieved an industry-leading program by applying strategic system industry knowledge and leadership skills.
  • Used sales presentations to communicate product quality and market comparisons.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved an average conversion rate improvement of 67%.
  • Digital Sales Subscription Support Manager with 2 years of successful cross-functional collaboration and process improvement experience.
  • Costs were consistently reduced while profits were increased.
  • Achieved 69% reduction in churn.
  • Accomplished Digital Sales Subscription Support Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 18+ accounts, generating more than $3 in revenue per one year.
  • Accomplished digital sales specialist.
  • Manage 15+ accounts with a revenue of more than $6 per 6 months.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.

Accomplishments

  • Formulated comprehensive product bundles and pricing models, increasing product cross-sell rates by 45%.
  • Executed A/B testing on pricing models, resulting in a 69% lift in conversion rates for the Microsoft Excel subscription.
  • Initiated a data-driven customer retention project that boosted loyal subscriber retention rate by 73% in just 3 months.
  • Automated weekly subscription sales reports, cutting administrative time by 32% hours and improving data accessibility.
  • Trained and coached a sales team of 13 members, leading to a 71% increase in overall digital subscription closes in 2020.
  • Negotiated new partnerships with strategic media platforms, increasing digital subscription leads by 51%.
  • Resolved product issue through consumer testing.
  • Developed and implemented digital sales strategies that increased subscription revenue by 84% within 6 months.
  • Collaborated with team of 13 in the development of procedure.
  • Optimized onboarding processes, reducing the customer drop-off rate by 52% across the first 18 months of starting a new subscription.

Affiliations

  • International Council of Nurses
  • Member, Global Leadership Summit – attended leadership development sessions focused on fostering high-performing sales teams for SaaS and subscription models.
  • Association for Supply Chain Management (APICS)
  • Board Chair, Digital Sales & Marketing Leadership Organization – lead initiatives to train and develop future leaders in digital subscription management services.
  • Affiliate, International Digital Media & Arts Association – contributing to digital media subscription trends and technologies.
  • Regular Contributor, CRM Manager Community – share best practices for CRM system optimization in line with subscription support operations.
  • Affiliate, International Academy of Digital Arts and Sciences – involved in advancing the intersection of digital artistic products and subscription sales frameworks.
  • International Association of Administrative Professionals
  • Member, Customer Experience Professionals Association – participate in workshops for optimizing customer experiences and reducing churn.
  • Certified Member, Digital Sales Directors Network – completed advanced certification in ITIL digital subscription management.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • HubSpot Inbound Sales Certification system 2019
  • Certified Customer Success Manager (CCSM) – process 2022
  • Certified Subscription Management Specialist (CSMS) - procedure 2017
  • Certified Digital Marketing Professional (CDMP) - Cedar Works
  • Certified CRM Professional - metric 2018
  • CompTIA Security+
  • Sales Enablement Certified Professional - process 2022
  • Certified Email Marketing Specialist – DigitalMarketer, 2017
  • Certified Sales and Growth Coach - initiative 2021

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