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Skills

  • Organization
  • Merchandising expertise
  • Conflict Resolution & Negotiation
  • Order processing
  • Customer Service expertise
  • Customer service
  • Supervision
  • Lead prospecting
  • First Aid/CPR
  • Sales quota achievement

Work Experiences

  • Acquired 7 new customers, resulting in 17% revenue for the team.
  • Increased the team's revenue by over $13 in sales.
  • Achieved a 11% increase in upsells.
  • Achieved Excellence Award recognition for customer excellence.
  • Awarded Excellence Award by Ironclad Systems.
  • Oversaw the activities of a 4-person sales team in order to consistently meet 17% of sales quotas.
  • Improved the client organization and goal alignment by automating the category contact management system.
  • Increased the company's customer base and solidified its market presence by implementing strategic sales plans.
  • Boosted overall sales performance by 56%.
  • Worked closely with high-profile customers who required extra help to resolve complaints and develop customized solutions that met their specific needs.

Summaries

  • Accelerated sales execution.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Dedicated to providing excellent customer service and maintaining customer relationships.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and team leadership and vendor management.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Within Customer Service, senior Sales Team Leader and outstanding performer in client relations and strategic planning.
  • Accomplished Sales Leader focused on customer experience optimization.

Accomplishments

  • Initiated customer feedback loops using Net Promoter Score (NPS), increasing overall NPS by 14 points over three years.
  • Trained and mentored a team of 15, resulting in a 56% improvement in sales performance by quarter-end.
  • Boosted lead generation by implementing a digital marketing and sales alignment strategy, growing leads by 73% in two years.
  • Spearheaded a cross-functional initiative that reduced onboarding time by 6 days, accelerating customer ramp-up and boosting satisfaction scores.
  • Directed a successful product launch strategy, contributing to $2 in sales within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to system.
  • Developed and implemented a customer segmentation strategy that improved lead conversion rates by 32%.
  • Supervised the roll-out of new sales initiatives, successfully increasing customer acquisition by 44% over 18 months.
  • Oversaw daily sales team operations, delivering initiative while exceeding targets by 70% in three years.

Affiliations

  • International Council of Nurses
  • Women in Sales Everywhere (WISE)
  • Sales Enablement Society
  • Emerging Sales Leaders Council
  • National Retail Federation (NRF)
  • Jaycees
  • Global Inside Sales Association (GISA)
  • Project Management Institute
  • American Association of Inside Sales Professionals (AA-ISP)
  • Customer Success Association (CSA)

Certifications

  • Salesforce
  • Certified Territory Sales Manager (CTSM) - Meridian
  • Strategic Planning for Sales & Marketing Professionals (SPMMP) - Vantage
  • Google Certified Professional Cloud Architect
  • Certified Customer Relationship Management Professional - system
  • CompTIA A+ Technician
  • Salesforce Certified Sales Cloud Consultant – 2017
  • Certified Marketing Professional - Beacon Labs
  • Google Sales Certification - 2024
  • Certified Inside Sales Professional (CISP) - Beacon Labs

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