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Skills

  • Sales pipeline management
  • Bilingual in Portuguese
  • Excellent communication
  • Heavy lifting
  • Relationship development
  • Business operations
  • Distribution center management
  • Market segmentation
  • Operations management
  • Process improvement

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Coached a 3-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Achieved a 32% improvement in repeat business.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Increased market share and earned #13 ranking by leapfrogging competitors.
  • Achieved results during key retail peaks.
  • Increased sales by 16% by providing purchase advice and promoting additional products.
  • Achieved during system.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Adobe Creative Suite is something I'm familiar with.
  • Excellent problem-solving abilities.
  • Design and development of successful system embedded software applications in the past.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in retail operations.
  • Accomplished in retail operations, having increased customer service satisfaction by 39% through innovative solutions such as optimized workflows and employee training sessions.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Department Sales Manager with 4 years of successful budget management and team leadership experience.
  • Department Sales Manager with 12 years of experience supervising employees in procedure environments.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.

Accomplishments

  • Initiated
  • Prepared
  • Proposed
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved product issue through consumer testing.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Documented and resolved standard which led to framework.
  • Researched
  • Advised
  • Identified

Affiliations

  • Sales Enablement Society (SES)
  • Association of Information Technology Professionals
  • American Marketing Association (AMA)
  • Association for Retail Technology Standards (ARTS)
  • Customer Experience Professionals Association (CXPA)
  • National Association of Wholesaler-Distributors (NAW)
  • Association for Talent Development (ATD)
  • Society of Women Engineers
  • American Medical Informatics Association
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Retail Management Certification from procedure
  • Certified Sales Excellence Professional (CSEP) from Sales Excellence International
  • Certified Protection Officer (CPO)
  • POS Systems Proficiency Certification from method
  • Professional Certified Marketer (PCM) from AMA
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Inventory & Production Manager (CIPM) from APICS

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