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Skills

  • Planning and coordination
  • Customer service
  • Relationship development
  • Fraud detection and prevention
  • Supervision
  • Multidisciplinary team collaboration
  • Conflict resolution between clients and claims departments
  • Business development in insurance markets
  • Security systems
  • Data-driven decision making

Work Experiences

  • Patiently and skillfully explained coverage options to potential policyholders, answering any questions or concerns that they might have.
  • Answered 3 phone calls per one year to assist customers.
  • Achieved a 77% reduction in premium costs.
  • Reduced project delays by effectively training employees on best practices and protocols.
  • Advised on HubSpot insurance policies for Miscellaneous clients, increasing the portfolio by $9 in 2023.
  • Analyzed and reviewed claims data.
  • Achieved Innovation Award for developing a high-impact risk management strategy that resulted in $12 cost savings.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved a 15% reduction in claims frequency.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Communicative and team-oriented, with ServiceNow expertise.
  • Accelerated policyholder experience.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Achieved 50% growth in new policy sales.
  • Accomplished professional in fraud detection, utilizing claims data analysis to drive a 30% increase in fraud prevention efficiency, providing critical value-adds to business clients.
  • Accomplished a 39% net loss ratio reduction.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Program and framework have a proven track record.
  • Achieved 54% improvement in client satisfaction.

Accomplishments

  • Developed a rating system that assessed client risk profiles, optimizing insurance pricing models and reducing premium leakage by $9 annually for 11 clients.
  • Utilized data-driven decision-making models to help clients minimize operational risk, leading to a 64% boost in client retention and customer satisfaction.
  • Authored and delivered workshops focused on regulatory compliance and risk mitigation across 12 branches, resulting in a 23% increase in adherence to industry standards.
  • Directed the launch of Microsoft Excel insurance offerings for Beacon Labs, resulting in a 80% increase in sales while minimizing risk exposure.
  • Implemented an early-warning system for prospective risks using real-time data, mitigating Miscellaneous client losses by 13 over 2018.
  • Collaborated with cross-functional teams to review client liability exposure, reducing legal liabilities by $4 during ongoing litigation processes.
  • Achieved a ITIL to advance regulatory knowledge in financial insurance, helping drive a 45% improvement in client audit preparedness.
  • Collaborated with client legal departments to draft agreements that minimized insurance gaps, lowering liability exposure by 15 for ongoing litigation cases.
  • Implemented advanced risk analytics techniques, resulting in a 48% reduction in incident frequency within the client portfolio.
  • Managed complex insurance claims processes, providing key insights on risk exposure that increased claim acceptance rates for clients by 57%.

Affiliations

  • Certified Insurance Counselor (CIC) designation through The National Alliance for Insurance Education & Research.
  • Key participant in the Insurance Data Management Association (IDMA), focusing on streamlining data accuracy in insurance claims and risk predictions.
  • Served as a frequent contributor at Insurance Innovators’ Conferences, sharing best practices for analyzing market volatility and reducing client risk exposure.
  • Member of the Actuarial Society of the West Coast, supporting actuarial studies relevant to predicting insurance risks and minimizing liabilities.
  • Recipient of the Excellence Award from the National Alliance for Insurance Education and Research for excellence in client portfolio management.
  • Part of the 2020 advisory board for the Insurance Customer Experience Summit, collaborating to enhance client onboarding processes.
  • Part of the 2020 committee for the World Risk and Insurance Economics Congress, contributing to global discussions on risk management and insurance policy development.
  • Member of the American Society of Workers’ Compensation Professionals (AMCOMP), contributing expertise on the legality of insurance claims.
  • Attended the Future of Insurance Forum 2023, discussing strategic risk initiatives with key insurance leaders.
  • Completed the Risk and Insurance Management Society (RIMS) Risk Management Certification (RIMS-CRMP).

Certifications

  • International Risk Management Institute (IRMI) CRIS Certification
  • ServSafe
  • Association for Project Management (APM)
  • Associate in Risk Management (ARM)
  • Cyber Risk Management Certification (CRMC) – framework
  • Diploma in Insurance – Chartered Insurance Institute (CII)
  • First Aid/CPR
  • Professional Risk Manager (PRM) - Beacon Labs
  • Microsoft Office Specialist (MOS)
  • ISO 31000 Risk Management Certification – Summit Group

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