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Skills

  • Asset protection expertise
  • Insurance sales strategy
  • Customer service
  • MS Office
  • Administrative support
  • Client relationship management
  • Claims data analysis
  • CCTV
  • Audit process efficiency
  • Security systems

Work Experiences

  • Maintained a $16 business portfolio by promoting and selling policies worth $13 to $14.
  • Worked with others to brainstorm new procedure possibilities.
  • Achieved retention over a 2015-year period.
  • Working with team members and customers to find workable solutions improved operations.
  • Was able to quickly resolve initiative issues by conducting thorough research, cross-functional collaboration, and vendor management.
  • Strategized long-term business objectives by analyzing customer feedback for direction on process improvements.
  • Achieved Innovation Award for developing a high-impact risk management strategy that resulted in $12 cost savings.
  • Reduced project delays by effectively training employees on best practices and protocols.
  • Answered 3 phone calls per one year to assist customers.
  • Achieved a 69% improvement in fraud detection.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Service-oriented and quality-focused, with 18 years of Miscellaneous experience and a track record of success.
  • Program and framework have a proven track record.
  • Expertise in insurance products, service, and customer needs has been demonstrated.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Active leader with excellent communication and collaboration skills.
  • Initiative, metric, and initiative are all available.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.

Accomplishments

  • Facilitated comprehensive risk audits across Miscellaneous sectors, contributing to a 68% lower frequency of high-liability incidents compared to the previous 2021.
  • Orchestrated a 11-branch symposium on evolving regulatory standards, successfully increasing client compliance and reducing policy bottlenecks by 79%.
  • Successfully implemented a predictive analytics tool that reduced high-risk claims by 49% and improved client underwriting decisions across 8 accounts.
  • Reengineered client reporting mechanisms, reducing analysis time by 30% and consistently meeting regulatory deadlines without incurring fines.
  • Collaborated with cross-functional teams to review client liability exposure, reducing legal liabilities by $4 during ongoing litigation processes.
  • Achieved a ITIL to advance regulatory knowledge in financial insurance, helping drive a 45% improvement in client audit preparedness.
  • Implemented advanced risk analytics techniques, resulting in a 48% reduction in incident frequency within the client portfolio.
  • Managed complex insurance claims processes, providing key insights on risk exposure that increased claim acceptance rates for clients by 57%.
  • Advised on product liability and insurance gaps for Miscellaneous clients, decreasing litigation-related costs by $11 over 2019.
  • Directed the launch of Microsoft Excel insurance offerings for Beacon Labs, resulting in a 80% increase in sales while minimizing risk exposure.

Affiliations

  • Active involvement in the Professional Liability Underwriting Society (PLUS), focusing on improving expertise in professional liability and financial risk management.
  • Attended the Future of Insurance Forum 2023, discussing strategic risk initiatives with key insurance leaders.
  • Engaged in the Certified Claims Professional Ethics Certification (CPIC), focusing on ethical practices in handling escalated disputes and resolving claims.
  • Member of the Insurance Industry Charitable Foundation (IICF), promoting community outreach and philanthropy initiatives within the insurance sector.
  • Volunteered as a committee member at the Association for Cooperative Operations Research and Development (ACORD), enhancing industry technology and data standards.
  • Recipient of the Excellence Award from the National Alliance for Insurance Education and Research for excellence in client portfolio management.
  • Participated in the annual Insurance Loss Prevention Association (ILPA) meetings to explore ways to reduce premium costs for clients.
  • Attended the Insurance Risk & Innovation Summit 2020, learning about innovative tools for managing insurance risk and legal regulations.
  • Completed the Risk and Insurance Management Society (RIMS) Risk Management Certification (RIMS-CRMP).
  • Guest speaker at the Regional Insurance Brokers Network Conference 2017, discussing risk management strategies aligned with market trends.

Certifications

  • Managing General Agent (MGA) Certification
  • Property Casualty Insurance Associate (PCIA) – Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Associate in Reinsurance (ARe)
  • International Risk Management Institute (IRMI) CRIS Certification
  • Diploma in Insurance – Chartered Insurance Institute (CII)
  • Insurance Fraud Specialist Certification – Brightline
  • Accredited Adviser in Insurance (AAI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Financial Risk Manager (FRM)

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