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Skills

  • Regulatory compliance
  • Financial Management
  • Employee engagement and morale building
  • Customer retention strategies
  • MS Office
  • Budgeting
  • Local Community Engagement and Networking
  • Customer Satisfaction Enhancement
  • Customer service training development
  • First Aid/CPR

Work Experiences

  • Achieved a 27% increase in custom orders fulfilled.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Achieved Employee of the Year for highest customer satisfaction.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Created budgets and prepared quotes for new products and services.
  • Assisted in the digital transformation initiative for the print center, increasing cloud printing and remote access service usage by 37%.
  • Increased employee morale and decreased turnover by 17%.
  • Created metric and procedure reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Copy Center Manager.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Motivated process manager with a track record of best practices and operations in the Miscellaneous.
  • Optimize long-term success by effectively balancing targets with resources.
  • Bringing 8 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Clear understanding of strategic planning and data analysis as well as quality assurance training.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Competent offerings, pricing, and market positioning, as well as demonstrated ServiceNow expertise.

Accomplishments

  • Played a key role in negotiating long-term discount agreements with top vendors, yielding a metric% reduction in material costs, contributing to profitability.
  • Optimized staffing schedules based on peak demand analysis, reducing customer service bottlenecks and lowering overtime needs by 20%.
  • Developed in-house promotional material design services, helping clients reduce outsourcing costs by 52% and increasing revenue in non-standard products by initiative.
  • Led multi-location process standardization efforts, ensuring uniform service levels and increasing customer satisfaction by 64% across all sites.
  • Reduced operational backlog by 17% through efficient job prioritization and streamlined communication with external vendors and team members.
  • Implemented quality assurance procedures that increased overall customer satisfaction scores by 18% and reduced reprint requests by 84% over the course of two years.
  • Played a pivotal role in redesigning company’s quote generation process for custom jobs, reducing lead times by 18% and improving client satisfaction in time-sensitive projects.
  • Executed targeted training sessions on vendor negotiation tactics, empowering team members to secure better procurement deals and reducing average supply lead times by 18 days.
  • Achieved Six Sigma in advanced printing technology systems, enhancing center capabilities and offering more modern services to meet customer demand.
  • Led a team of 3 associates in daily operations while adhering to budget forecasts, reducing overtime costs by 66% over the past year.

Affiliations

  • Project Management Institute (PMI) - Certified Project Management Professional (PMP)
  • National Business Media (NBM) - Frequent Attendee of Training Forums
  • Society for Human Resource Management (SHRM) - New Hire Onboarding Specialist
  • American Medical Informatics Association
  • Online Print Solutions Association (OPSA) - Cloud Printing Innovations Advocate
  • Association for Talent Development (ATD) - Certified in Leadership and Training Management
  • International Association of Administrative Professionals
  • Jaycees
  • American Society of Safety Professionals
  • The Digital Print Council - Authority on Remote Access Printing Services

Certifications

  • Certified Printing Supply Chain Management Specialist
  • Certified Occupational Safety Specialist (COSS)
  • Certified Print Production Professional (CPPP)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Microsoft Office Specialist Certification (MOS)
  • Certified Material & Resource Conservation Coordinator (CMRCC)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Document Services (CDS) Specialist

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