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Skills

  • Cross-functional team collaboration
  • Project management
  • Data validation and accuracy checks
  • Insurance plan design and implementation
  • Program management
  • Compliance auditing and reporting
  • Employee engagement enhancement
  • Mentorship and Coaching
  • Multilingual communication skills
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Made significant improvements to reporting processes, resulting in a 5% reduction in errors.
  • Achieved a 16% reduction in claims processing errors by introducing data accuracy checks and boosting staff training in HubSpot.
  • Achieved improvements within 2023.
  • Worked with auditors to ensure that system, standard, and initiative plans were compliant.
  • Analyzed 15 years of historical benefits data to design a more cost-efficient health plan, reducing employer costs by 12.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted 6 months audits of benefit policies for Atlanta, resulting in a Top Performer for excellence in compliance.
  • Achieved Excellence Award for excellence in compliance.
  • Achieved zero compliance violations over the past year.

Summaries

  • Achieved reductions with no impact on care quality.
  • Adept at balancing cost management with employee satisfaction.
  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Adept at reducing errors in benefit data verification by 31% through process automation within HubSpot, ensuring accuracy and timeliness in benefit payments.
  • Recognized on a regular basis for outstanding performance and contributions to the Human Resources industry's success.
  • Experienced Benefits Operations Manager with a track record of adhering to metric, category, and method standards.
  • Achieved 67% reductions in medical claims.
  • Achieved a 57% on-time completion rate annually.
  • Achieved 28% improvement in customer service ratings.
  • Benefited both employees and the company bottom line.

Accomplishments

  • Partnered with Finance and Payroll teams to deliver annual premium forecasting with a precision rate of 21%, helping secure $13 budget savings for the benefits department.
  • Negotiated employee pension and retirement plan options, increasing plan participation by 22% and enhancing retirement readiness scores by 58%.
  • Optimized COBRA administration policies and compliance efforts, maintaining 17% adherence to federal regulations and reducing risks of penalties.
  • Provided strategic leadership in compliance efforts for the Affordable Care Act (ACA), achieving 100% adherence and minimizing risks of penalties across 2 employee base.
  • Utilized HR analytics tools to track and forecast benefit cost trends, delivering insights that helped reduce fixed costs by $12 while maintaining employee satisfaction with plans.
  • Collaborated with senior leadership and external consultants to review benefits offerings, negotiating improvements that led to 80% more comprehensive healthcare plans without increasing employee premiums.
  • Successfully launched improved rewards and recognition program based on employee feedback, resulting in a 25% increase in participation and 70% lift in employee satisfaction.
  • Resolved product issue through consumer testing.
  • Piloted a flexible benefits enrollment solution for remote employees, increasing enrollment by 26% and reducing overall enrollment errors by 36%.
  • Revised and streamlined employee benefit communication initiatives, improving understanding of benefit plans and reducing questions by 58% in the first 5 months.

Affiliations

  • Certification, Associate Certified Benefits Professional (ACBP)
  • Member, American Payroll Association (APA)
  • Member, International Foundation of Employee Benefit Plans (IFEBP)
  • Attendee, HR Technology Conference 2017
  • Member, Benefits Professionals Network
  • Advisory Board Member, Corporate Health and Wellness Association
  • Participant, Americas HR Forum
  • Steering Committee Member, National Business Group on Health
  • Chartered Member, Chartered Institute of Personnel and Development (CIPD)
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA A+ Technician
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Employee Benefits Law Specialist Certification
  • SHRM Certified Professional (SHRM-CP)
  • Senior Professional in Human Resources (SPHR)
  • People Analytics for HR (via category)
  • Certified Payroll Professional (CPP)
  • Apple Certified Associate (ACA)
  • Digital HR & People Analytics Certification from method

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