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Skills

  • SalesForce
  • Budget Management
  • Clerical support
  • Dinner service planning
  • Document scanning
  • Laparoscopic procedures
  • Market strategies
  • Inspection reviews
  • Sales forecasting
  • Distribution management

Work Experiences

  • Achieved during process 2018.
  • Cared for critically ill patients who had suffered traumatic injuries or were suffering from life-threatening illnesses.
  • Used scripts to encourage consistent communication when scheduling sales and service appointments.
  • Put appointments on an internal bulletin board to alert the sales department.
  • Achieved Employee of the Year for highest performing department in 2019.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Worked as the office manager and lead health care provider for a 18-patient family clinic.
  • Achieved a 68% improvement in underperforming team members' metrics.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Results-oriented BDC Manager capable of training, monitoring, and encouraging retail teams to provide memorable and positive experiences for customers.
  • By monitoring sales and employee performance, coaching staff on proven sales methods, and spearheaded, we were able to meet our sales goals.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Client-facing professional with a positive attitude and expertise in team leadership and stakeholder engagement.
  • High-energy BDC Manager seeking career advancement and the chance to put natural leadership and problem-solving skills to work to improve operations, customer satisfaction, and bottom-line profitability.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Acts as a patient advocate in order to achieve the best possible results.
  • Committed to improving patient care quality through superior time management and prioritization.
  • Through excellent care and support, contributes to revenue generation and business growth.

Accomplishments

  • Coordinated with service department leaders to introduce aftersales campaigns, generating an additional $18 in service revenue over three years.
  • Collaborated with dealership leadership to define KPIs for the BDC department, resulting in monthly performance increases of 41% in key areas.
  • Utilized CRM data to identify underperforming lead sources, reallocating resources and achieving a 21% increase in higher-quality leads.
  • Custom-tailored CRM call scripts for outbound agents, contributing to a 37% uplift in successful appointment creation over one year.
  • Worked closely with the marketing department to develop innovative campaigns, increasing digital lead generation by 74% within the past year.
  • Resolved product issue through consumer testing.
  • Analyzed conversion trends using CRM insights, increasing the lead-to-sale ratio by 27% through targeted intervention strategies.
  • Mentored and coached BDC staff, increasing team productivity by 55% and reducing response time to customer inquiries within 18 months.
  • Collaborated with the sales department to optimize lead-handling procedures, contributing to a 5 revenue increase over two years.
  • Led new hire BDC training programs, which reduced onboarding time by 13 weeks and increased immediate productivity by 78%.

Affiliations

  • Society of Human Resource Management
  • Professional Association of Customer Engagement (PACE)
  • Certified Service Management Professional (CSMP) PMP
  • Service Writer and Managers Guild
  • National Alliance of Automotive Educators
  • National Association of Social Workers
  • BDC Leadership Network 2021 Cohort
  • National Association of Sales Professionals (NASP)
  • Automotive Sales and Business Development Association
  • Rotary International

Certifications

  • SHRM Certified Professional (SHRM-CP) – 2022
  • Project Management Professional (PMP)
  • Tactical Automotive Lead Management Certification - 2018
  • Microsoft Power BI Data Analyst Associate Certification - 2018
  • Apple Certified Associate (ACA)
  • Tableau Desktop Specialist 2020
  • Business Process Automation (BPA) Certification - Meridian
  • Advanced Leadership and Management Certificate - Lakeside Partners
  • Certification in Performance Dashboards - standard
  • Certified Business Analysis Professional (CBAP)

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