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Skills

  • Team building
  • Cross-functional team collaboration
  • Communications
  • Stakeholder engagement
  • Regulatory compliance
  • Business operations
  • Supervision
  • Multicultural Sensitivity
  • Relationship development
  • Organization

Work Experiences

  • Was in charge of planning and executing fundraising events.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Boosted engagement through email and social media by 18%.
  • Conducted follow-up calls.
  • Achieved 41% of donor retention targets.
  • Created and implemented donor-focused marketing campaigns.
  • Benchmarked donor care innovations.
  • Cut donor inquiry resolution time by 4%.
  • Communicated the impact of donor gifts.
  • Coordinated a donor matching program.

Summaries

  • Strengths in quality assurance and performance reporting backed up by Miscellaneous training.
  • Adept at collaborating with finance departments.
  • Expertise in corporate relationship management and negotiation.
  • Achievement-focused Donor Care Specialist.
  • Professional Fundraiser with 11 years of planning special campaigns and fundraising events.
  • Adept at collaborating with finance departments, ensuring full compliance with metric while accurately reconciling donations and maintaining financial integrity.
  • Collaborated with marketing on donor engagement strategies.
  • Achieved a 39% resolution rate.
  • Donor Care Specialist is a multi-talented Donor Care Specialist who is consistently rewarded for planning and operational improvements.
  • Collaborative and proactive, partnered with marketing on donor engagement strategies to deliver a 48% increase in campaign efficacy.

Accomplishments

  • Played an instrumental role in coordinating a high-profile fundraising event, raising over $13 and surpassing previous event goals by 47%.
  • Leveraged CRM tools such as QuickBooks to automate donor correspondence, significantly saving 2 hours of manual tracking per week and boosting campaign efficiency by 24%.
  • Resolved over 3 donor-related issues per month via phone and email, achieving a 32% improvement in overall donor communication satisfaction scores.
  • Recognized by executive team for spearheading a donor stewardship program that increased overall donor satisfaction by 58%.
  • Created and implemented donor acknowledgment protocols, accelerating the thank-you process by 49% and diminishing lag time in donor communications.
  • Trained and mentored a team of 9 junior donor service representatives, enhancing team productivity and improving departmental efficiency by 65%.
  • Collaborated with team of 5 in the development of metric.
  • Documented and resolved program which led to system.
  • Spearheaded customer feedback surveys among 13 key donors to assess satisfaction, which resulted in modifications that enhanced donor engagement by 27%.
  • Partnered with event coordinators to organize virtual fundraising events, leading to a 26% increase in donor sign-up within two years.

Affiliations

  • Donor Relations Guru Group (DRG Group)
  • Data Management for Nonprofits (DM4NP)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Donor Retention Task Force for procedure
  • Toastmasters
  • Big Brothers Big Sisters Volunteer
  • Board Member, Local Animal Rescue Raleigh
  • Fundraising Leadership Council at procedure
  • International Association of Advisors in Philanthropy (AiP)

Certifications

  • Fundraising Event Management Certification Harbor & Co.
  • Donor Stewardship Certification Beacon Labs
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certificate in Digital Fundraising Meridian
  • Fundamentals of Nonprofit Fundraising Vantage
  • Raiser’s Edge Certification ServiceNow 2023
  • Certified Public Accountant (CPA)
  • Advanced Certificate in Managing Major Donors Vantage
  • SHRM Certified Professional (SHRM-CP)

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