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Skills

  • Client-Focused Negotiation
  • Data-driven decision making
  • Operational improvement
  • Risk mitigation planning
  • Lending regulations
  • Problem resolution
  • Corporate debt structuring
  • High risk account reviews
  • Credit compliance adherence (e.g., standard)
  • Account retention strategies

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to a 81% uplift in customer retention.
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Achieved a 68% reduction in complaints.
  • Achieved a 59% reduction.
  • Adjusted credit limit policies bi-annually.
  • Delivered in-depth training to junior account managers, improving understanding of credit evaluation techniques, leading to performance increases of 58%.
  • Awarded President's Club.
  • Delivered in-depth training to junior account managers.
  • Achieved feedback scores above 43%.

Summaries

  • Within Miscellaneous, senior Credit Account Manager and outstanding performer in project management and stakeholder engagement.
  • Aligned solutions with company goals.
  • Achieved a reduction in loss exposure by 74%.
  • Credit Analyst with extensive experience managing issues, updating files, and reviewing financial statements.
  • Collaborated with legal and collections departments.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted creditworthiness assessments.
  • Consistent top performer skilled in analyzing credit applications, optimizing approval efficiency by 17% for large-scale regional clients.

Accomplishments

  • Collaborated with team of 18 in the development of initiative.
  • Designed an advanced account review system, which improved credit application approval accuracy by 51%.
  • Standardized reporting tools for credit approval processes, improving team efficiency and reducing errors by 40%.
  • Led a team of 10 credit analysts in deploying a new risk assessment model, cutting approval times by 44%.
  • Successfully transitioned 3 accounts from delinquent status to good standing, recovering $12 in outstanding balances.
  • Recovered $18 in past-due balances through targeted negotiation strategies without compromising customer loyalty.
  • Conducted in-depth credit analysis for 2 multi-million-dollar accounts, enhancing approval efficiency by 38%.
  • Implemented a predictive analytics tool to identify and prioritize high-risk accounts, reducing delinquent payments by 34%.
  • Trained a team of 15 credit analysts to use new credit scoring analytical tools, leading to a 48% accuracy improvement.
  • Developed and maintained dashboards showcasing real-time data on credit risk, providing management with actionable insights.

Affiliations

  • Commercial Finance Association (CFA) – Member
  • Association of Credit and Collection Professionals (ACA)
  • Business Finance Consultants Network
  • Certified Credit Executive (CCE) Certification
  • Society of Women Engineers
  • State Bar Massachusetts Section on Business Law – Credit Management Focus
  • Turnaround Management Association (TMA)
  • Risk Management Association (RMA)
  • Institute of International Finance (IIF)
  • National Association of Retail Collection Attorneys (NARCA)

Certifications

  • Compliance and Regulatory Affairs Certification – Vantage – 2023
  • Advanced Credit Administration Certification – Cedar Works – 2017
  • Credit Portfolio Management Certificate – system – 2023
  • Certified Treasury Professional (CTP) – Brightline, 2017
  • Credit Analysis Certification (CAC) – initiative – 2015
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Services Auditor (CFSA) – Meridian, 2021
  • Accounts Receivable Certification Program – Cedar Works – 2019
  • Certified Regulatory Compliance Manager (CRCM) - Portland
  • Salesforce

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