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Skills

  • Process improvement
  • Accident-free record maintenance
  • Menu memorization
  • Ordering procedures
  • Food waste reduction
  • Communication skills
  • Stocking and replenishing
  • Effective vendor negotiation
  • Conflict resolution in service settings
  • Table layout

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated on weekly team meetings that addressed operational challenges, reducing order errors by 48%.
  • Created a food waste awareness program that cut food waste by 19% over 18 months using more sustainable practices.
  • Oversaw the delivery of metric project by framework team, which resulted in standard.
  • Achieved 11 consecutive accident-free shifts.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Cut employee overtime by 45%.

Summaries

  • Achieved performance gains of 49%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Bus Boy Line Cook Manager with extensive experience in introducing new menus that contributed to a 55% rise in customer satisfaction and repeat visits.
  • Eager to contribute my 15 years of related experience to the Brightline team.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Achieved perfect scores in inspections conducted in 2022.
  • Personable Dining Room Attendant with 6 years of customer service experience.
  • Consistently created value through cross-training initiatives, fostering a well-rounded team capable of handling multiple roles during rush periods.

Accomplishments

  • Assisted in the creation of an allergen-friendly menu, improving customer experience for guests with special dietary needs by 44%.
  • Revamped kitchen layout to improve staff mobility and reduce food prep time by 53% in high-stress situations.
  • Achieved 32% order accuracy during peak hours through consistent communication and engagement with the kitchen team.
  • Trained staff on OSHA standards, reducing workplace incidents by 84% and ensuring a safe working environment.
  • Closely monitored food storage and quality, ensuring all products consistently met internal and external health standards.
  • Supervised a team of 6 kitchen and waiters for high-volume dining services, ensuring smooth operations during peak hours.
  • Coordinated weekly menu meetings to adjust kitchen offerings based on local food availability and seasonal trends.
  • Managed food prep for large banquet events, ensuring timely and accurate orders for parties of 5 guests or more.
  • Resolved product issue through consumer testing.
  • Mentored staff, driving a 58% increase in daily task completion speed while maintaining quality and performance standards.

Affiliations

  • Hospitality Leaders Network
  • National Kitchen and Bath Association (NKBA)
  • National Food Safety and Sanitation Association
  • Certified Hospitality Supervisor (CPA)
  • Advanced Food Prep Techniques Training (2016)
  • Rotary International
  • American Medical Informatics Association
  • International Culinary Association
  • National Council for Restaurant Leadership
  • International Association of Administrative Professionals

Certifications

  • ServSafe
  • Safe Food Handling with COVID-19 Guidelines
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Allergen Awareness and Control Certification
  • Food Allergy Awareness Certification
  • Food Waste Prevention Specialist Certification
  • National Restaurant Association's Food Manager Certificate
  • CompTIA A+ Technician

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