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Skills

  • Student guidance
  • Supervision
  • Client relations
  • Insurance billing
  • Problem resolution
  • Project organization
  • Cross-Border Subrogation Experience
  • Budget & Cost Control in Recovery Efforts
  • Loan and grant expertise
  • Expertise in Tableau Subrogation

Work Experiences

  • Applied in-depth knowledge of subrogation laws.
  • Answered 7 phone calls per the past year to assist customers.
  • Addressed deficiencies in the claims process.
  • Worked with others to brainstorm new standard possibilities.
  • Achieved 55% recovery improvement year over year.
  • Appointed lead mentor for junior claim adjusters, resulting in a 62% improvement in recoveries within a team of 15 individuals.
  • Finished system of project, which resulted in standard.
  • Collaborated cross-functionally to design training modules for new hires, improving onboarding speed by 42% and decreasing errors or omissions in early-stage cases.
  • Achieved a 78% increase in prioritized recovery cases.
  • Helped students understand the academic application process, admissions requirements, and financial aid opportunities.

Summaries

  • Achieved a 61% increase in recovery.
  • Focused Financial Aid Officer looking for a Senior Subrogation Specialist opportunity where she can put her extensive knowledge of financial aid guidelines and processes to use.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Willing and able to contribute to a Senior Subrogation Specialist role through a thorough understanding of financial aid packages and a dedication to student support.
  • 15 years of expertise in claims recovery.
  • Strong technical skills and experience in risk assessment.
  • Standard, framework, and process are all available.
  • Adept at multi-party liability claim handling.
  • Achieved multi-million-dollar recoveries for Ironclad Systems.
  • Adept at multi-party liability claim handling, recovering over $16 on complex cases while ensuring minimal exposure for Vantage.

Accomplishments

  • Maintained an average open case recovery rate of 57%, consistently ranking as a top performer among subrogation teams nationally.
  • Focused on reducing redundant escalation steps, shortening subrogation cycle time by 26% and increasing overall team efficiency.
  • Designed and launched a new training curriculum for junior team members to bolster subrogation handling, improving case processing by 53%.
  • Developed close partnerships with vendors and collection agencies, resulting in quicker payouts and increased recoveries by 17%.
  • Presented data-driven recommendations to leadership, contributing to a 28% year-on-year improvement in subrogation recovery performance.
  • Collaborated with case auditors to implement checks that flagged unrecognized subrogation opportunities, increasing claim recovery success by 72%.
  • Orchestrated the successful negotiation of complex third-party recoveries, resolving 12 cases valued over 9 within one year.
  • Escalated legal action on neglected high-value claims, recovering an additional $18 within three years.
  • Trained new hires on legal guidelines governing subrogation, enhancing team alignment on compliance and leading to a 44% decrease in audit infractions.
  • Mentored and supervised a team of 16 subrogation specialists focused on high-value claims, contributing to an increase in team-wide recoveries by 61%.

Affiliations

  • Specialist, International Association of Insurance Professionals (IAIP)
  • First Place, Multi-State Subrogation Settlement Competition, 2020
  • Member, Association of Professional Insurance Adjusters (APIA)
  • Licensed Insurance Adjuster, Georgia Department of Financial Services
  • Member, National Association of Subrogation Professionals (NASP)
  • Graduate, Advanced Negotiation Strategies, initiative
  • Team Leader, Inter-Jurisdictional Subrogation Task Force, Harbor & Co.
  • Lead Mentor, Junior Insurance Adjuster Development Program, Harbor & Co.
  • Member, National Association of Mutual Insurance Companies (NAMIC)
  • Attended NASP Annual Conference on Advanced Subrogation Techniques, 2015

Certifications

  • CompTIA Network+
  • Fraud Detection in Claims Handling – Cedar Works
  • Investigative Interviewing for Insurance Subrogation – program
  • Project Management Professional (PMP)
  • Ethics for Subrogation Professionals – Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Associate in General Insurance (AINS) – The Institutes
  • Subrogation and Salvage Masterclass – procedure
  • CompTIA Security+
  • Advanced Policy Interpretation – method

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